Community Liaison, Community Outreach

Community Liaison, Community Outreach

The Department of Small Business Services (SBS) helps to unlock economic potential and create economic security for all New Yorkers by connecting them to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs. Job Description: The Department of Small Business Services seeks a Community Liaison to expand the reach of SBS's services and ensure equity in all agency outreach to jobseekers, small business owners, and community-based organizations. The Community Liaison will be responsible for raising awareness of SBS services on the ground across communities through tabling, canvassing, in-person and virtual presentations, and more. The Community Liaison will also help maintain relationships with local economic development and community-based organizations through stakeholder engagement and partnerships. The Community Liaison will report to the Executive Director for Community Outreach, and work closely with the Agency's Intergovernmental, Communications, and Programmatic Divisions to ensure consistent and strategic public engagement.

Specific Responsibilities:

• Help plan and coordinate outreach events to meet strategic objectives including tabling, door-to-door outreach, and in-person and virtual presentations
• Conduct on-the-ground outreach to small businesses and job seekers across the city
• Educate stakeholders on SBS services and resources, including through public presentations
• Represent SBS and the SBS Commissioner at events
• Identify strategic community partnerships and coordinate with them to outreach opportunities
• Work collaboratively with SBS Divisions (Business Services, Workforce Development, Neighborhood Development, Economic and Financial Opportunity, and Industry Partnerships) as well as the Intergovernmental Affairs, Communications, and Emergency Response units
• Collect and input outreach data for tracking and reporting
• Operate dynamically to assess urgent needs on a timely basis

Preferred Skills:

• Strong customer service experience
• Experience with community organizing
• Strong writing, presentation, public speaking, and networking skills
• Language skills, a plus
• Driver's license, a plus
• Ability to work in a high-pace environment
• Ability to work nights and weekends, as needed
• Comfort independently navigating diverse neighborhoods across the five boroughs

Minimum Qualifications:

Qualification Requirements 1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or 2. Education and/or experience which is equivalent to "1" above.