Operations Training Manager

Operations Training Manager Job ID: 10151234 Location: Lake Buena Vista, Florida, United States Business: Walt Disney World Resort Date posted: May 22, 2026 Job Summary The Operations Training Manager will inspire and lead the team responsible for delivering training for new and existing Cast Members. The team will provide a welcoming Cast Training Experience, including creating and communicating training schedules, facilitating classes and performance requirements, and delivering on‑job training. This role integrates information, processes, and best practices across Operations Training and partners with Labor and other cross‑functional teams. The Manager leads both hourly and union Cast Members across multiple locations and reports to the Regional Training Manager. What You Will Do Manage Cast Member onboarding training, observing training progression standards (training schedules, property orientation, on‑job training). Oversee the daily delivery of all job‑specific training (technical, regulatory, train‑the‑trainer, updates) ensuring alignment with learning performance models and the uniqueness of each line of business and contractual requirements. Partner with Operations Leaders to assess training needs and determine strategic learning solutions that support both guest experience and business objectives. Oversee the daily delivery of site orientations and welcome sessions. Observe and audit facilitators delivering training at the site level. Plan and communicate training (regulatory, safety, recertification, and ongoing updates). Partner with Coordinators of Training and Training Liaisons within the operation to support the property level trainer designation process (recruit and develop Disney Trainers). Promote a "Guest service excellence" approach for all client interactions and product support. Lead with a process‑improvement approach to improve connection points, processes, and products. Collect and analyze data to support performance improvement recommendations and solutions. Required Qualifications & Skills 3+ years of experience leading an operation. Proficiency in basic computer functions necessary to operate in a Windows environment and other technologies. Project management skills, including defining detailed project timelines and achievable, measurable tasks. Experience identifying opportunities for improvement. Ability to handle confidential and regulatory information discreetly. Schedule availability to include weekends, variable shifts, and holidays. Education Bachelor's degree or demonstrated equivalent experience. Benefits Disney offers a rewards package that includes health and savings benefits, educational opportunities, and special extras. Learn more about our benefits and perks at The hiring range for this position in Florida is $68,600.00-$91,900.00 per year. The base pay actually offered will take into account internal equity and may vary depending on the candidate’s geographic region, job‑related knowledge, skills, and experience among other factors. A bonus and/or long‑term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and other benefits, dependent on the level and position offered. Equal Opportunity Employer Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information, or disability, or any other basis prohibited by federal, state or local law. #J-18808-Ljbffr The Walt Disney Company