Security Systems Technician

Security Systems Technician Data Center Security Operations

The Security Systems Technician is a hands-on technical resource supporting electronic physical security systems across the data center portfolio. The position administers, troubleshoots, maintains, and improves enterprise access control, video management, intrusion detection, intercom, locking, security-network, and related infrastructure. The role reports to the Global Program Manager, Security Design and Integration; provides advanced technical escalation; coordinates service-ticket execution; validates vendor workmanship; supports the Senior Project Manager with security design and project delivery; and helps train peer technicians. This is a technical individual-contributor role with no direct reports; it does not own project budgets, schedules, personnel management, or formal stakeholder governance.

Essential Functions and Responsibilities:

• Systems Administration and Technical Support: Administer, inspect, diagnose, maintain, and perform authorized repairs or configuration changes for Lenel OnGuard, Milestone XProtect, associated servers, workstations, cameras, readers, controllers, intercoms, sensors, locks, alarm devices, and supporting network infrastructure.
• Monitor system health and service queues; independently resolve complex faults and provide complete diagnostics, logs, documentation, and recommended next actions when escalation is required.
• Perform approved software, firmware, configuration, database, and device updates in accordance with change-control, cybersecurity, and client standards.
• Maintain accurate inventories, configurations, drawings, credentials, service records, assignment instructions, and site documentation.
• Provide limited desktop and security-application support for the DSOC when directly related to security operations or system functionality; route general corporate IT issues to the appropriate support team.
• Service Delivery and On-Call Escalation: Coordinate daily service tickets across the technical team, support regional work assignment, verify timely acknowledgement, and follow tickets through accurate resolution within applicable KPIs and SLAs.
• Serve as the escalation point for urgent and after-hours issues and participate equitably in the established after-hours support rotation.
• Communicate incident status, risk, workaround, restoration, and follow-up actions clearly to client stakeholders, employer leadership, vendors, and support teams.
• Maintain accurate technical coverage information, on-call calendar entries, and authorized system-access records; conduct or support quarterly access reviews.
• Project, Design, and Vendor Quality Support: Provide technical support to the Senior Project Manager for planned after-hours work, commissioning, cutovers, expansions, decommissions, and redundancy initiatives; project governance, schedules, budgets, and stakeholder management remain with the Senior Project Manager.
• Conduct kickoff and quality-assurance site walks with integrators; inspect installations against approved drawings, standards, labeling, workmanship, and acceptance criteria.
• Support development and technical review of CCTV, access-control, and security-cabling designs under the direction of the Global Program Manager, Security Design and Integration, and in coordination with the Senior Project Manager and applicable design authority.
• Support security-network planning, installation, configuration, troubleshooting, and documentation in coordination with the responsible network team; follow approved architecture, cybersecurity, and change-control standards.
• Verify and document installed equipment and capabilities before operational acceptance; identify deficiencies and track corrective actions to closure.
• Technical Coordination and Training: Serve as a senior technical escalation and coordination resource for peer technicians without people-management or supervisory authority.
• Create and maintain troubleshooting guides, system standards, onboarding materials, and knowledge articles.
• Deliver onboarding and hands-on technical training, including initial shadowing and competency validation for newly assigned technicians.
• Promote consistent technical practices and collaborate with security operations, design, construction, network services, the DSOC, and integration partners.
• Virginia Work Model: Work a hybrid schedule with three days per week expected on site and travel to assigned Virginia and Eastern Region data center locations as operationally required.

Required Qualifications:

• At least five years of progressively responsible electronic security systems experience, including at least two years supporting complex, enterprise, mission-critical, or data center environments.
• Advanced working knowledge of enterprise access control and video management systems; hands-on Lenel OnGuard and Milestone XProtect experience strongly preferred.
• Demonstrated ability to troubleshoot across field devices, controllers, PoE networks, Windows endpoints and servers, virtual machines, databases, integrations, and client applications.
• Working knowledge of TCP/IP, VLANs, PoE, switch-port requirements, Windows command-line tools, logs, services, Active Directory concepts, and basic SQL queries.
• Experience directing integrators or contractors, reviewing installation quality, reading drawings, and documenting deficiencies and acceptance results.
• Strong written and verbal communication, customer service, prioritization, and incident-management skills.
• Ability to pass legally permissible screening and client-access requirements and to obtain or maintain any electronic-security registration or license required at assigned work locations, including applicable Virginia requirements.
• Ability to participate in an after-hours support rotation, adjust hours for critical work, and travel regionally as operationally required.
• Ability to work a hybrid schedule with three days per week expected on site in Virginia.

Preferred Certifications / Development Path:

• Lenel Certified Professional (LCP), or the ability to obtain the certification within an employer-defined period after hire.
• Lenel Advanced Professional; Milestone Certified Integration Technician or comparable Milestone credential; manufacturer training in enterprise video, access control, networking, or life-safety system interfaces.

Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.