DOL2Go Licensing Services Representative (LSR3)

Overview We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity. This position is only available to current DOL employees. This position requires statewide travel in-person attendance at community DOL2Go events. We are seeking candidates in Whatcom, Skagit, Snohomish, King, Pierce, and Thurston counties. At the Department of Licensing (DOL), we recognize the importance of work life harmony and work hard to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government. We are currently recruiting for three (3) DOL2Go Licensing Services Representatives with amazing customer service skills and reliable work ethic to add to our DOL2Go Mobile Unit. We are a public facing state agency and interact with residents to provide essential licensing services that help people live, work, drive, and thrive. If you enjoy helping others and want a career with a visible, positive impact, we encourage you to apply. What you will do Oversee and supervise mobile licensing unit (DOL2Go) events and support the LSR4 to coordinate the events. Coordinate and administer licensing operations and mobile unit activities, including site security, staff scheduling, recordkeeping, and compliance with procedures. Communicate with facilities, information services, and the DOL2Go Supervisors, Licensing Service Manager (LSM 1) on all maintenance or equipment requests. Ensure the validity of customer qualifications (physical, medical and visual) for licensing issuance. Explain driver licensing programs, services, and regulations. Upon completing training and certification, you will be authorized to issue Enhanced Drivers Licenses (EDL), which will result in a 10% pay increase. What you will bring One (1) year of experience as a Licensing Services Representative 2 (LSR2). OR Five (5) years of experience issuing driver licenses or vehicle titles and registrations to the public. Two (2) years of relevant education may substitute year for year for experience. Experience must include: U.S. Citizenship. Valid WA driver license and five (5) years of licensed driving experience. Your valid driver license must have no restrictions other than corrective lenses, or you must have the ability to obtain one upon hire. One (1) year of experience responsibly and accurately handling the public’s money when processing financial transactions. One (1) year of experience as a lead to include assigning, guiding, coaching and training teammates while performing similar work. The ability to type at 40 words per minute. Experience using word processing software, such as Microsoft Word or WordPerfect. Successful completion of Enhanced Driver Licensing (EDL) training. The ability to: understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors; promote and support a respectful, equitable, and inclusive workplace for all employees; promote and support respectful, equitable, and inclusive delivery of services to customers; take action to learn and grow; take action to meet the needs of others. *Experience can be obtained concurrently.* What may help set you apart One (1) year of experience evaluating complex information to ensure accuracy and verifying compliance with rules, laws, policies, procedures or eligibility requirements to receive a product or service. One (1) year of experience explaining rules, policies, and procedures as regular daily functions, with frequent application of techniques to ensure professionalism and mutual understanding. One (1) year of experience drafting and delivering clear information to diverse groups of people. Experience as a supervisor of a team in a fast-paced customer-facing environment. Experience in a Department of Licensing or Department of Licensing Office verifying documentation and issuing documentation to customers. Additional Requirements of Employment Verified reliability and malfeasance check for previous five years of employment. A pre-employment check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining suitability and competence to perform in the position. An acceptable fingerprint-based criminal history background check is required for this position. Fingerprints will be used to check FBI records. You will have the capability to review and challenge any record through the FBI. DOL is committed to the full inclusion of all qualified individuals. We will take steps to ensure that people with disabilities are provided reasonable accommodations. Accommodations and contact For information about available accommodations, the interview process, or the position contact Nicole Walters. How to apply Select the Apply button at the top of this job announcement. Attach a cover letter detailing your interest in this position. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete. Candidates who are offered a job must possess work authorization that does not require sponsorship by the employer for a visa now or in the future. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our diverse and inclusive organization. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds, including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington. Veteran/Military Spouse Preference Notice: To take advantage of veteran/military spouse preference, please notify the Talent Acquisition Team. Use a subject line that includes the title of this recruitment. The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, veteran or military status, or the presence of any disability. Persons requiring accommodation in the application or recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at View phone number on click.appcast.io. The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days. #J-18808-Ljbffr State of Washington Dept. of Licensing