IIM BPO Project Manager

Overview

The IIM BPO Project Manager is responsible for Conversion Services/Document Management Solutions that form the basis of the information Services. This responsibility includes project supervision, resource monitoring, and assistance with reporting and development of specialized programs for tracking and organization per contract. The IIM BPO Project Manager coordinates relationships with other members within the KMBS IIM Practice to complete timely project schedules. The IIM BPO Project Manager has overall responsibilities for BPO Project Supervisors, Production/Imaging Technicians, Project Coordinators, and Assistants. The IIM BPO Project Manager will often be responsible for numerous projects running simultaneously in possibly many work locations.

Contacts
The position requires contact with applications and technical support personnel from computer hardware and software companies. The IIM BPO Project Manager will accompany management in sales presentations. An overall working relationship with all IIM personnel is desired.

Responsibilities

Essential Position Functions:

* Ability to fully understand a document capture project using analysis, planning and strong management skills to implement and complete on time, and within budget

* Ability to understand and write the Standard Operating Procedure (SOP) of scanning projects from start to finish

* Ability to travel to short-term onsite client projects, both locally or within the U.S

* Ability to work with a wide level of client personnel, such as Project and IT points of contact

* Ability to work with a wide level of IIM personnel - Sales, Account Managers, Professional Services, etc.

* Responsible for creating the project Statement of Work (SOW)

* Responsible for providing project estimates based on the scope of work and volumes

* Ability to communicate both written and verbal reports and updates on projects

* Ability to learn new software programs and use them in appropriate situations

* Provide budget and project tracking with the various MS Office products including MS Excel and Project

* Ability to accommodate a flexible work schedule

* Willingness to "pitch in" on various tasks, as needed

* Ability to manage both IIM BPO personnel, as well as temporary staff

* Work closely with Sales and Marketing to provide support and knowledge expertise on new opportunities, new projects, and assigned projects

* Ability to keep all levels of management, sales and marketing, and finance/accounting updated with accurate and timely project status and tracking

* Work closely with Clients to include face-to-face meetings, regular telephone contact and continuous reporting and updating on project status

* Act as the liaison between IIM BPO staff and Clients on on-site work

* Assist Technical Director with daily supervision of project and personnel

* Ability to perform routine drop-offs/pickups of boxes of client documents

* Ability to quality check work progress and output

* Be responsible for output of the assigned team

* Ability to assist/perform job setup and breakdown

* Ability to plan paper capture solutions and recognize bottle-necks/breakpoints in the process

* Ability to fully document project through SOP's, workflow diagrams, station instructions, and after project review

* Relay critical information in a timely manner to the Technical Director; to include:
o Customer concerns
o Equipment breakdown/failures
o Software failures
o Personnel Issues

* Ability to train assigned personnel in new processes, software, and hardware

* Responsibility for project logistics to include chain of custody, inventory, tracking, requests, and exception handling

* Attention to detail and focused on quality output

Authority
* Oversee many activities for IIM BPO including scheduling and prioritizing group activities

* Advise IIM BPO personnel

* Coordinate activities with IIM BPO and other KMBS groups

* Provide technical leadership to IIM BPO

Qualifications

Education Requirements
* Four- year college degree or satisfactory completion of a business or project management curriculum from an accredited school is highly desirable

Experience Requirements
* Mid-level position with 4 years of business experience or 4 years of related hardware/software applications used within KMBS IIM BPO
* Ability to express complex technical concepts effectively, both verbally and in writing
* Ability to work well with people from many different disciplines with varying degrees of technical experience

• Understanding of document capture methods and software; specifically Kofax Capture is desired
• Unparalleled attention to detail and quality
• Excellent customer service skills

Ability to manage hourly workers

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About Us

Konica Minolta Business Solutions' (Konica Minolta)journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansiveIntelligent Connected Workplaceportfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to beranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the#1 Brand for Customer Loyalty in the MFP Office Copier Marketby Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for itsbizhub One i-Series. For more information, please visit Konica Minoltaonlineand follow it onFacebook,YouTube,LinkedInandTwitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such assales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.