Strategic Workforce Planner - Contact Center

FAIRWINDS

FAIRWINDS Credit Union in Orlando is seeking a Workforce Management Specialist for the Contact Center. You will blend analytics, forecasting, scheduling, and workforce optimization to keep staffing data-driven and responsive. Collaborate with operational leaders to forecast needs, monitor performance, and deliver dashboards and reports that drive service excellence. The role requires a degree in business/analytics and experience in contact center workforce management, with Excel and Genesys #J-18808-Ljbffr

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Vacancy posted 16 hours ago

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