Service Manager

Service Manager Grand Rapids, MN |$60,000 -$70,000/year (BOE) | Monday - Friday Express Employment Professionals is recruiting a Service Manager for a local company in the Grand Rapids area. We’re looking for an experienced, hands‑on leader who can oversee a busy service department, support a team of technicians, and ensure customers receive timely, professional service from start to finish. This position is ideal for someone who understands a mechanical service environment and is comfortable balancing customer needs, technician workloads, scheduling, and day‑to‑day department operations. Responsibilities Oversee daily service department operations and workflow Schedule and prioritize service and repair work Assign jobs to technicians based on workload and skill level Communicate with customers regarding repairs, recommendations, costs, and completion timelines Review work orders and help ensure jobs are completed accurately and efficiently Support technicians with questions, troubleshooting, and job priorities Monitor open work and follow up on jobs to keep projects moving Address customer questions or service concerns professionally Maintain an organized, productive, and safety‑focused work environment Work with other departments to coordinate customer and operational needs Qualifications Previous service management, service writing/advising, shop leadership, or related experience Strong mechanical knowledge and understanding of repair/service operations Experience leading or coordinating technicians is preferred Strong customer service and communication skills Ability to organize schedules and manage multiple priorities Comfortable making decisions and resolving customer or workflow issues Dependable, organized, and able to take ownership of department performance Previous experience working around mechanical equipment, vehicles, or similar products is a plus Schedule: Monday–Friday Pay: Up to $70,000/year starting salary for the right candidate, based on experience and qualifications. #J-18808-Ljbffr Express Employment Professionals - Cincinnati East