Sugarloaf Resort Front Desk Representative

: Overview: Sugarloaf is looking for outgoing, fun-loving, and supportive team players to join our team this winter season as Resort Front Desk Representatives. As a Front Desk Representative, you will be the first warm welcome for our guests upon their arrival to our resort's signature Hotel as well as our fleet of condos. Our Front Desk Representatives create memorable impressions by providing a full range of hotel services and by sharing information about the resort and local area throughout a guest's stay. In addition to guest interaction, this role will also assist in selling and organizing activities. This full-time, seasonal position is eligible for great team member discounts and perks as well as an end of season bonus. Candidates that can work a flexible schedule for days, evenings and weekends are encouraged to apply. If you take pride in the accuracy and quality of your work, enjoy meeting new people and providing outstanding guest service, please come join our team! Responsibilities:

• Checking in guests accurately and effectively in a quick, but unhurried fashion with the highest level of guest service.
• Provide superior front desk service including but not limited to, taking reservations, giving quotes/booking lodging packages and running reports as needed.
• Interact in a professional manner with all guests, owners, and other resort departments.
• Develop a comprehensive knowledge of Sugarloaf's services, promotions and events and accurately relay this information to guests in order to provide the best possible experience.
• Operate the switchboard to answer questions, and/or forward or transfer calls to expedite service.
• Perform cash reconciliation duties; prepare bank deposits, apply payments to accounts and deliver deposits for delivery.
• Resolve and take appropriate action on any guest/owner complaint or problem.
• Exceed guest expectations and needs in any other way as requested by manager.

Qualifications: This position may be for you if:

• You enjoy the details. You stay focused and let nothing slip between the cracks.
• You are approachable and hospitable. You communicate in a clear and friendly manner. You can remain calm and even-keeled even when in difficult or fast-paced situations.
• You achieved a high school diploma or equivalent, are comfortable handling payment transactions, and have basic computer skills.
• You can work a flexible schedule for days, evenings and weekends as business levels demand.
• You want to be a part of a solid, supportive team in a fun work environment.
• A tight knit, mountain community that fosters growth and development while offering great perks sounds like home to you!

Want to know more about the Sugarloaf Hotel? Click here for more information about our signature location. Sugarloaf Team Member Benefits include :

• Free lift pass for skiing and/or riding (at Sugarloaf and Sunday River)
• Discounts at resort F&B and retail locations
• Discounted ski/snowboard lessons and rentals
• Access to trails and discounted equipment rentals at our Outdoor Center location
• Discounted passes at other Boyne and partner resorts
• Eligibility for end of season service and loyalty bonus
• Team Members may also be eligible to earn up to 40 hours of paid time off