Security Officer, Galleries

Gallery Attendant PositionThe Museum of Fine Arts, Houston (MFAH) is an organization that is more than 100 years old and ranks nationally among the top 10 art museums in exhibition space, memberships, endowments, and attendance. The MFAH is a multifaceted institution comprising multiple gallery buildings, a sculpture garden, two art schools, and two house-museums for decorative arts. The encyclopedic collection numbers more than 65,000 works of art in a wide range of media. As an employer, MFAH offers a supportive, collegial and inclusive work environment and a competitive benefits package.The MFAH is currently seeking a dependable protection professional with customer service skills and a strong sense of integrity. The Museum Gallery Attendant plays the critical role of protecting works on display, maintaining order, reducing injury, assisting visitors, and reducing property loss at the Museum.Title: Gallery AttendantReports To: Security Manager – Gallery OperationsClassification: Non-exempt/HourlySchedule: 35-40-hour work weekOvertime: YesPay Rate: $16.50/hr.Benefits: Medical, Vision and Dental Insurance, Life and Long-Term Disability Insurance, MFAH Retirement Savings Plan (403b), Flexible Spending Plans, Paid Time Off, Reserve Time Off, Holiday Pay, Museum Membership and DiscountsWork Location: MFAH Campus, Bayou Bend, RienziJob Summary: As a highly visible representative of the Museum and working as a member of a team under direct and indirect supervision, Gallery Attendants will provide a welcoming and informative experience for all visitors with a keen eye for the safety and security of the museum buildings, contents, grounds, guests and employees.Daily gallery assignments will vary but all will require a high level of awareness, diligence and exceptional customer service. Gallery Attendants are expected to answer questions regarding galleries, exhibitions, and other general inquiries about the MFAH campus.A Gallery Attendant is a full- or part-time, non-exempt member of the Museum of Fine Arts, Houston's security organization. While a Gallery Attendant's position within a gallery will lend itself as a primary contact for information and guidance, this position has as its primary responsibility protection of Museum gallery spaces and the objects therein and the safety of all occupants by observing, reporting, and responding to related activities within their assigned galleries.A Gallery Attendant shares a flexible schedule with others on the Gallery Attendant team that will be based around the Museum's regular public hours, including evenings, weekends and holidays. A Gallery Attendant will also be assigned duty during private events that occur outside regular public hours.Responsibilities:Performs patrols of assigned galleries, creating a welcoming and informative experience for all guestsWithin their assigned gallery, maintain an awareness for theft, vandalism, and disruptive behaviorWatches for and reports to assigned Security Manager, any irregularities such as damage to art objects, unkept areas requiring the attention of housekeeping, fire hazards, environmental hazards, and unsecured security exposuresInteracts with visitors to give directions, information, and provide general assistanceInspects works on view and display cases in assigned area at beginning and end of each rotation.Reports suspicious activity to assigned Security Manager as necessaryCommunicates Museum policies regarding the safety of the collection and ensures staff and visitors adhere to established protocols to safeguard the collection from damageAssists with emergency situations such as medical and evacuationsMay be asked to serve as a member of the museum emergency response teamWill be asked to respond to alarms in display cases quickly and handle them efficientlyEscorts visitors and contractors throughout the building when directedMay be asked to secure galleries and museum premises when closingMust ensure all patrons have exitedAssures visitor compliance with all Museum gallery and campus regulationsAssists with other Museum activities as assignedSkills, Knowledge, and Abilities:Strong customer service mindset with ability to interact with the public to analyze situations and anticipate needs of visitorsMust be tactful and polite in dealing with the publicMust be proficient in English, both written and verbal communications skillsPresent a neat and tidy appearance at all times in accordance with established security department guidelinesMust be observant in order to detect and report unusual behavior or circumstances.Must be alert and able to respond quickly in an emergencyAbility to obtain and maintain First Responder, CPR and other related certifications on a yearly basisBe physically able to administer First Aid and CPR including carrying first aid equipment and assisting with lifting and moving victims if requiredFlexibility to work various shifts and to work special events going past shifts scheduleAs a full-time staff member, must be available to work weekends on a regular basis.Education and Qualifications:Excellent interpersonal and public relations skills with a friendly, personable mannerPleasant and engaging communication style and skillsA neat, clean appearanceHigh school diploma or equivalentPrevious customer service or security experience highly preferredMust have in good standing or be qualified to obtain - level 2 Non-Commissioned Security Guard license with Texas Department of Public SafetySecurity personnel must pass a national criminal background check in order to maintain non-commission status through the Texas Commission on Private SecurityAll applicants are required to have a valid state issued ID or driver license in order to complete the application processAbility to remain alert and observant over a long period of timeBilingual is a plusWorking Conditions and Physical Demands:Ability to stand and walk for long periods including using stairsMust have accurate vision (22/20 or 20/40 with corrective lens acceptable)Ability to distinguish standard colorsAbility to hear normal conversation at a distance of 15 feetDuties require standing for long periods of time and/or walking distances and climbing stairs throughout the work shiftWorking conditions may be indoors or outside, depending on assignment. When working outside, inclement weather may also be a working conditionEqual Opportunities for AllAt the MFAH, we believe that diversity, equity, accessibility, and inclusivity are fundamental to our organization. We welcome all candidates whose experience has prepared them to contribute to our organization and our pledge for workplace diversity, inclusion, and excellence.Our commitment to our policy and practice of nondiscrimination represents more than good intentions. It provides for employment decisions that are made without regard to race, creed, color, age, gender, sexual orientation, religion, national origin, gender identity or expression, genetic information, disability, or veteran status, or any other protected characteristic as established by law or any other reason unrelated to your ability to join and contribute to our organization and support our mission to provide a museum experience for all.Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.The MFAH is equally committed to the full inclusion of all qualified individuals interested in employment with the organization. As part of this commitment, we want to ensure that persons with disabilities are provided reasonable accommodation needed to 1) participate in the job application or 2) interview process; 3) perform essential job functions; and/or 4) participate in the benefits and privileges of employment with the MFAH. If reasonable accommodation is needed, please contact the human resources department: View email address on click.appcast.io:Medical Insurance : Employee and dependent coverage through a choice of managed health care programsDental Insurance : Employee and dependent coverage through two plan choicesVision Insurance : Employee and dependent coverage through a vision programGroup health, dental and vision insurance coverage available and effective the first of the month following employment with the MFAH for this role.Life Insurance & AD&D : Employee coverage at no cost MFAH