Sales Associate

Customer Service Representative

Responsible to perform a variety of customer service functions. Promotes additional purchases and good public relations.

Responsibilities

• Greets customers; provides product and program information, demonstrates product features and explains benefits.
• Strives to turn every potential consumer into a satisfied Badcock customer.
• Responds to customer inquiries.
• Takes, verifies and processes customer orders.
• Inputs customer sales orders and credit agreement/application information in the computer.
• Prepares and explains credit agreement.
• Accepts and inputs customer payments and returns correct.
• Sends correspondence and maintains store records as needed.
• Solicits additional business through telephone and card mailings.
• Post-delivery follow-up.
• Prepares merchandise price tags as required.
• Learns and complies with the company's loss prevention program, works in a safe manner, identifies and resolves unsafe conditions that may result in property damage or personal injury.

Additional responsibilities

• Performs such other duties and accepts such other responsibilities as are necessary and appropriate for the efficient operation of the store.
• Assist store manager in store maintenance, merchandising and display setup.

Qualifications

• High school diploma / GED, Bi-Lingual a plus.
• Six months to one year retail sales, customer service experience.
• Ability to work flexibility involving work hours, including weekends.
• Ability to operate general office equipment.
• Computer data entry.
• Ability to use a calculator to perform fundamental math calculations.
• Ability to communicate effectively with customers, and personnel; assimilate information and make decisions; work under pressure in a detailed, organized manner.
• Ability to plan and organize daily work activities.
• Ability to work independently in the absence of direct supervisor.
• Ability to lift up to 50 lbs. to assist customers loading vehicles and merchandising on the sales floor.
• Ability to sit, lift, stand, walk, bend, twist, stoop and kneel.

Environmental conditions

• Works indoors in a controlled environment. May be exposed dust and airborne particles.