Service Technician

Job Description

Job Description

Property Name: Riverstone

Property Type: Garden Style

Unit Count: 220

HOW YOU’LL MAKE A DIFFERENCE 

The Service Technician supports the maintenance team through make-ready work and basic mechanical repairs. This role is responsible for supporting community appearance and common-area cleanliness. This role prepares vacant apartment homes for move-in, completes routine service requests within skill level, performs basic troubleshooting, and develops broader technical capability in plumbing, electrical, appliances, fixtures, doors, locks, painting, and general building maintenance.

WHY YOU’LL LOVE WORKING HERE

At Allegiant-Carter Management, our people are at the heart of everything we do. As an owner-managed company , we take pride in cultivating a culture where every team member’s contribution truly matters. You won’t just be part of a team — you’ll be part of a family that values integrity, collaboration, and excellence in every interaction.

We believe in investing in our employees’ growth and success. From ongoing training and professional development opportunities to clear pathways for advancement, we’re committed to helping you reach your full potential. You’ll have the tools, support, and encouragement to thrive!

At Allegiant-Carter Management, you’ll find more than a job — you’ll find a career built on respect, learning, and shared success .

CORE RESPONSIBILITIES:

Make-Ready & Unit Turn Support

• Completes make-ready checklists, punch list items, touch-up painting, drywall patching, caulking, hardware replacement, fixture repairs, blind replacement, door adjustments, and general unit-turn tasks.
• Prepares vacant apartment homes for move-in by checking basic function, cleanliness, appearance, safety items, locks, lighting, plumbing fixtures, appliances, smoke detectors, and general readiness.
• Assists with trash-out, supply movement, appliance movement, shop organization, material staging, and coordination of work needed to meet move-in deadlines.
• Reports incomplete work, vendor follow-up needs, safety concerns, damage, pest concerns, water intrusion, or maintenance issues discovered during unit turns.

Basic Mechanical Service

• Performs basic plumbing repairs such as unclogging drains, replacing toilet parts, tightening fittings, replacing aerators, repairing minor leaks, and escalating complex plumbing concerns.
• Performs basic electrical-related tasks within skill level, such as replacing bulbs, outlets, switches, covers, batteries, filters, and reporting electrical concerns that require advanced support.
• Completes basic appliance checks and repairs within skill level, including refrigerators, ranges, dishwashers, disposals, washers, dryers, and related troubleshooting.
• Performs basic door, lock, cabinet, shelving, trim, fixture, hardware, and general maintenance repairs under established procedures.

Work Orders, Documentation & Escalation

• Completes routine work orders within assigned skill level and documents labor, materials, completion notes, access issues, follow-up needs, and unresolved concerns.
• Escalates HVAC issues, advanced diagnostics, recurring repairs, code concerns, resident disputes, safety risks, water intrusion, mold-related concerns, and repairs outside current skill level.
• Learns and applies company service standards, resident communication expectations, property procedures, Yardi/work order documentation, and safe work practices.

Resident Relations & Property Support

• Supports resident satisfaction by helping ensure apartment homes are clean, functional, safe, and move-in ready.
• Communicates professionally with residents and team members, provides basic status updates when appropriate, and routes concerns to the proper team member.
• Assists with common-area upkeep, amenity checks, property walks, emergency preparation, and other service team priorities as assigned.

QUALIFICATIONS

Education

• High school diploma or GED required, or requisite experience will be considered

Required Experience/Skills

• 1 or more years of make-ready, maintenance, construction, or related hands-on experience preferred
• HVAC certification preferred
• Basic mechanical aptitude and ability to learn routine apartment maintenance tasks
• Ability to complete make-ready checklists, basic repairs, and documentation with direction

Certifications

• EPA Section 608 Type II Certification preferred.
• CPO certification preferred where pool operations apply
• Valid driver’s license required to operate property vehicles or equipment, including golf carts, as assigned 

PHYSICAL ACTIVITY AND ENVIRONMENTAL DEMANDS

• To work outdoors in the climate of the region that the property is located.
• To be able to safely use manual and power tools weighing up to 40 pounds
• To be able to safely carry, set-up and climb ladders and sections of scaffolding weighing up to 125 pounds, which reach heights of 40 feet
• To assist in the safe and proper transportation and set-up of appliances, furniture, building materials, tools, supplies, and equipment up to 250 pounds. Such transportation will require the use of hand trucks and may necessitate the climbing of flights of stairs 

WE’VE GOT YOU COVERED

• Competitive compensation
• Excellent benefits package including medical, dental, vision and other ancillary products
• Retirement savings 401(k) plan
• Generous holiday and vacation package
• Professional development assistance