Sales Support Team Associate

Job Description

Job Description

The list of responsibilities outlined in our job description for Support Team Associate is as follows:

Inside Sales:

• Handling inbound sales inquiries via phone, email, and potentially in person: Responding to customer questions about products, pricing, availability, and lead times.
• Providing quotes and proposals to customers: Generating accurate and competitive pricing based on their needs.
• Processing customer orders and entering them into the system: Ensuring accuracy and completeness of order information.
• Following up on leads and outstanding quotes: Proactively reaching out to potential and existing customers to close sales.
• Building and maintaining relationships with customers: Providing excellent service to encourage repeat business.
• Identifying customer needs and suggesting appropriate fastener solutions: Offering product recommendations based on their applications.
• Upselling and cross-selling related products: Identifying opportunities to increase order value.
• Maintaining product knowledge and staying updated on new offers: Understanding the different types of fasteners and their applications.
• Potentially managing a portfolio of smaller accounts.
• Collaborating with outside sales representatives (if applicable) to support their efforts.

Administrative:

• Answering phones and directing calls.
• Managing email correspondence and maintaining organized records.
• Processing paperwork related to sales orders, invoices, and shipping documents.
• Maintaining customer files and databases.
• Generating reports on sales activities, inventory levels, or other relevant data.
• Assisting with purchasing and inventory control tasks (e.g., placing orders, tracking shipments).
• Coordinating with the warehouse team on order fulfillment and shipping schedules.
• Handling basic bookkeeping tasks (e.g., processing payments, managing expenses).
• Maintaining office supplies and ensuring a well-organized workspace.
• Potentially assisting with marketing efforts or preparing sales materials.
• Scheduling appointments and managing calendars.

Warehouse:

• Picking and packing customer orders accurately and efficiently.
• Organizing and maintaining warehouse inventory.
• Restocking shelves and bins as new inventory arrives.
• Conducting cycle counts and assisting with physical inventory.
• Receiving incoming shipments and verifying contents against purchase orders.
• Labeling and identifying different types of fasteners.
• Preparing orders for shipment, including packaging and creating shipping labels.
• Loading and unloading trucks (potentially, depending on the size of the operation and equipment).
• Maintaining a clean, safe, and organized warehouse environment.
• Operating warehouse equipment (if certified), such as forklifts or pallet jacks.

Key Skills for this Combined Role:

This demanding role requires a unique blend of skills:

• Strong communication and interpersonal skills: For interacting with customers and colleagues.
• Excellent organizational and time management skills: To juggle multiple responsibilities effectively.
• Attention to detail and accuracy: Crucial for order processing, inventory management, and administrative tasks.
• Problem-solving skills: To address customer issues and operational challenges.
• Product knowledge (fasteners): To effectively assist customers and manage inventory.
• Basic math and computer skills: For order entry, calculations, and using relevant software.
• Physical stamina and the ability to perform warehouse tasks.
• Ability to prioritize tasks and work independently.
• A proactive and can-do attitude.
• Familiarity with inventory management systems and sales software (CRM).

This individual will be an important hub within the company, directly impacting sales, operational efficiency, and customer satisfaction. The ability to seamlessly transition between these different sets of responsibilities will be key to success in this role.