Shift Manager

Shift Supervisor

Freddy's is looking for a Shift Supervisor to assist the General Manager with the day-to-day operations of the restaurant by providing leadership, motivating team members, and meeting operational expectations. If you're passionate about the restaurant business and looking for opportunities for professional growth, you are Ready for Freddy's!

Shift Supervisors open and close the restaurant and are responsible for maintaining the Freddy's experience for our team members and guests during the shift. This position also works to control labor and food costs, manage inventory, build relationships with guests, handle guest issues, and serve as a model of hospitality.

The 5 values we are looking for:

• Genuine kindness - Genuine kindness and thoughtfulness that shows up naturally — not because someone asked for it, but because it's who you are. You smile first, assume the best, and leave people feeling better than before.
• Smarts & Humility - Not just raw smarts, but the mindset of a lifelong learner. You ask great questions, accept feedback with grace, invest in others' growth, and never stop trying to get better at everything you do.
• Work Ethic - A natural drive to put in the effort, whether anyone is watching or not. You don't cut corners, you take ownership, and consistently do what's needed without being asked twice.
• Empathy - A genuine ability to step into someone else's shoes — a guest who's had a hard day, a teammate who's overwhelmed, a new hire who's nervous. You adjust, support, and make the environment warmer just by being present.
• Self Awareness & Integrity - You know what makes you tick — your strengths, your blind spots, and what triggers you. And when something goes wrong, you own it. Honesty and good judgment are reflexes, not performances.

Responsibilities:

• Lead and support your team during assigned shifts
• Ensure quality food preparation and exceptional guest service
• Provide coaching, direction, and motivation to team members
• Coordinate opening and closing activities in a timely and safe manner
• Assist with operational responsibilities, including inventory and team performance
• Handle and resolve guest issues with a commitment to satisfactory resolutions
• Foster a fun, fast-paced, fulfilling work environment
• Contribute to sales and profit goals

Skills You Will Develop:

• Leadership
• How to deliver genuine hospitality to our guests
• Team collaboration
• Restaurant management

Required Skills and Experience:

• One year of experience in a guest-focused business (retail, restaurant, hospitality, etc.)
• Natural leadership skills with a self-starting personality and even disposition
• Willingness to learn new skills and receptiveness to coaching
• Must always maintain a professional appearance and manner
• Must be able to communicate well with guests and team members
• Must be willing to "pitch in" and help co-workers with their job duties — a true team player
• Ability to use point of sale system

Physical Requirements (including but not limited to):

• Must be willing to work a variety of shifts, including evenings, weekends, and holidays
• Evening availability — must be able to open/close the restaurant
• Must be able to work up to a 10-hour shift while standing or walking
• Will be required to lift up to 50 lbs
• Will require bending, stooping, and occasional use of a ladder
• Dependable and punctual

Benefits:

• Flexible schedule
• Paid Training
• PTO
• Great meal discount: 50% off when you work 4+ hours, 25% off on days off
• Official Freddy's t-shirt and hat
• Opportunity for promotions — internal advancement to Assistant Manager and General Manager within the growing Freddy's system!
• Helpful leaders, team-driven culture, and great training
• Fun! Work with friends and great people!

About Freddy's:

Freddy's Frozen Custard & Steakburgers was co-founded in 2002 by brothers Bill and Randy Simon with their friend and business partner, Scott Redler. It was named in honor of Bill and Randy's father. Together, they built a brand focused on quality, hospitality, cleanliness and timeless traditions.

Freddy's is an equal opportunity employer that makes employment decisions based on skills and experience. We encourage all qualified applicants to apply.

About Ragua Franchises LLC - Freddy's Permian Basin:

We operate Freddy's Frozen Custard and Steakburgers locations in the Permian Basin, and are expanding soon to other locations across west and east Texas. We strongly believe in putting our team members first not second. We invest heavily in training our team while providing excellent quality and service to our guests. If you are looking for a great work environment where you can grow your career, make a positive impact and have fun along the way, we would love to meet you.