Workers Compensation Claims Manager

Position Summary We are seeking an experienced Workers’ Compensation NE Claims Manager to play a critical role in overseeing and advancing our workers’ compensation claims strategy across multiple jurisdictions. This position offers the opportunity to lead complex, high exposure claims, partner with internal and external stakeholders, and influence outcomes that protect both our colleagues and the organization. Reporting to the Head of Work Comp Claims, this role serves as a key liaison between internal operations, third party administrators (TPAs), insurance carriers, adjusters, and legal partners. The successful candidate will bring strong judgment, deep technical expertise in workers’ compensation claims, particularly New York, and a collaborative mindset to support best in class claims management and loss prevention practices. Key Responsibilities Oversee all aspects of workers’ compensation claims handling, including reporting, medical management, reserving, litigation, negotiations, settlement, and return-to-work coordination. Serve as the primary point of contact for TPAs, adjusters, and defense attorneys, and supervise adjuster performance to ensure high standards and effective cost control. Partner closely with legal counsel to determine optimal claim strategies and drive timely, appropriate resolutions. Conduct regular claim reviews to assess progress, evaluate exposure, and identify opportunities for early settlement. Ensure compliance with workers’ compensation laws, regulations, and internal standards across hotel operations. Support and monitor transitional duty and return-to-work programs to promote safe and timely employee reintegration. Produce reports and analyses using Risk Management Information Systems (RMIS) to support safety initiatives and leadership decision making. Assist with enterprise-wide loss prevention initiatives and special projects aligned with broader Risk Management objectives. Exercise independent judgment, manage competing priorities, and collaborate across functions to deliver consistent, high-quality results. Qualifications Experience Required: 5+ years of workers’ compensation experience, with significant experience managing New York workers’ compensation claims and litigation (experience in other Northeast states is preferred). Direct experience handling litigated workers’ compensation claims. Strong understanding of workers’ compensation laws, regulations, and best practices. Experience working with TPAs and insurance carriers, including performance oversight. Ability to analyze claim data, assess risk, and support loss control and safety efforts. Excellent organizational, communication, and interpersonal skills. Proven ability to prioritize tasks and manage multiple, complex cases simultaneously. Proficiency with Microsoft Excel, Word, and PowerPoint. Experience with claims, RMIS platforms. Willingness to travel approximately 10–20 %. Experience Preferred: Relevant insurance certification and/or coursework related to insurance or risk management. The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. Salary range: $89,000 to $130,000. This position is also eligible to earn incentive awards and an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate. #J-18808-Ljbffr