Lead Director, Solutions Delivery

CVS Health Solutions Delivery Leader

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Brief Overview:

Leads the Solutions Delivery vertical responsible for execution of predefined products and ad hoc analytics engagements for pharmaceutical manufacturers. Owns delivery excellence, client satisfaction, scope discipline, and financial performance. Ensures repeatable, scalable execution aligned to product standards and commercial objectives.

Primary Job Duties & Responsibilities:

• Owns end-to-end delivery governance across all active engagements, ensuring timelines, scope, and quality standards are consistently met
• Serves as executive escalation point for client and internal stakeholders
• Oversees resource planning, capacity management, and margin performance across the portfolio
• Ensures adherence to product standards and prevents unnecessary customization or scope creep
• Partners with Commercial, Product, Data, and Strategy teams to align delivery with strategic objectives
• Implements standardized playbooks, templates, and performance tracking mechanisms to improve or deliver predictably.
• Monitors engagement financials, including revenue realization, cost control, and operational efficiency
• Identifies cross-sell and upsell opportunities within existing engagements
• Provides coaching and oversight to engagement managers and business analysts to ensure high-quality execution

Education:

• Bachelor's Degree required (Business Administration, Data Science, Business Analytics, Informatics)
• Master's Degree preferred (MBA, Data Science, Business Analytics, Informatics)

Prior Relevant Work Experience:

10+ years of experience in consulting, pharma services, data delivery, or client engagement leadership

Experience managing multi-project portfolios and P&L accountability preferred

Pay Range:

$144,200.00 - $288,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Great benefits for great people:

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.