Patient Liaison

We are seeking a compassionate, professional, and highly organized Patient Liaison to join our team. This individual will serve as a key point of contact for patients and families, helping answer questions, address concerns, and ensure a positive overall experience. The ideal candidate must be fluent in Yiddish and English, possess exceptional customer service and communication skills, and be comfortable managing a high volume of phone interactions with empathy and professionalism. This is an in-office position, with potential flexibility for a hybrid schedule after six months based on performance and operational needs. Salary & Benefits Salary: $50,000 - $55,000 annually Benefits: Tier 1 Benefits Package Responsibilities Serve as the primary point of contact for patients and families via phone Respond to questions, concerns, and requests in a timely and professional manner Provide compassionate support and guidance to families navigating patient care services Coordinate communication between families, staff, and departments as needed Document interactions and maintain accurate records Follow up on outstanding concerns to ensure resolution and satisfaction Assist with administrative duties including scheduling, data entry, filing, and general office support Maintain confidentiality and comply with HIPAA regulations Help foster a welcoming, supportive, and service-oriented environment Qualifications Fluent in both Yiddish and English required Outstanding customer service and interpersonal skills Strong verbal and written communication abilities Previous experience in healthcare, customer service, patient relations, or administrative support preferred Ability to remain calm, professional, and empathetic in challenging situations Highly organized with strong attention to detail Proficient in Microsoft Office and general computer systems Ability to multitask and work effectively in a fast-paced environment Schedule Full-time In-office position Potential flexibility for hybrid work after six months Why Join Us? This newly created role offers the opportunity to make a meaningful impact by supporting patients and families during important moments. We are looking for someone who is compassionate, dependable, and eager to grow within a collaborative team environment. #J-18808-Ljbffr