Customer Experience Coordinator

Customer Experience Coordinator

• Houston, TX

Key responsibilities:

• Problem-solving and scheduling: Quickly identify and resolve scheduling and delivery issues, maintaining smooth operations and client satisfaction.
• Critical thinking skills: Employ strong critical thinking abilities to anticipate challenges and develop innovative solutions.
• Client interaction: Engage with clients at all levels, fostering strong relationships and ensuring their needs are addressed promptly.

Essential functions

• Conduct daily production walks on the shop floor to confirm the status and progress of modules and engines in assembly.
• Notify the team when modules or engines are off schedule, impacting delivery timelines.
• Support customer visits and engage with clients to enhance their experience.
• Assist in staging material reviews with customers to ensure quality and compliance.
• Facilitate channel shop visits to maintain strong relationships and operational efficiency.
• Capture photos and additional information for capital scrap parts returning from vendors.
• Provide updates for reports and meetings to support the customer experience (CX) team.
• Offer support during production work stoppages to minimize disruptions.

Qualifications

• Bachelor's degree from an accredited university or college, or a high school diploma/GED with at least six years of experience in relevant job family groups/functions.
• Strong skills in Excel and PowerPoint, with expertise in manipulating data to present it meaningfully.
• Interact with Middle Management daily
• Ability to take initiative with little direction provided
• Strong interpersonal and communication skills, with a proven track record of managing business relationships to achieve desired outcomes.

Desired Characteristics

• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Passionate customer service focused person with the desire to serve.
• Leadership capabilities: Demonstrate leadership capabilities by mentoring junior staff and leading small project teams.
• Process improvement initiatives: Actively participate in process improvement initiatives that enhance operational efficiency and reduce costs.