Project Manager - End User

Job Description

Job Description

Description:

The Company

Miner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today.

Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing faster systems repairs and delivering expertly executed scheduled maintenance. For more than 20 years, Miner has consistently delivered professional emergency maintenance service, equipment analysis and proactive preventative maintenance solutions to companies throughout North America. Miner solutions leave their customers more time to focus on their core business – not on the business of maintenance and materials management.

Benefits

At Miner we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:

• Competitive pay – Plus incentive opportunities!
• Full benefits package that starts day one – Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
• PTO and Paid Holidays
• Training and mentoring – Learn from our experts in the industry
• Advancement opportunities

Please view our benefits page to learn more about the Benefits that Miner has to offer its employees.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

The Project Manager, End User, is a highly skilled program/project leader who leads and oversees complex projects from initiation to completion. They have extensive experience in project planning, execution, and stakeholder management, ensuring projects are delivered on time, within scope, and within budget. This role will play a key role in ensuring high levels of customer satisfaction while driving project coordination, rollout activities, and internal alignment across sales, operations, and service teams. This role offers a unique opportunity to develop skills in client relationship management and project delivery within a high-visibility, fast-paced customer environment.

Supervisory Responsibilities

This position has supervisory responsibilities and reports to the Sr. Project Manager of Operations.

Core Job Responsibilities

The End-User Project Manager will oversee and manage all aspects of End-User/ Organic projects, ensuring they are completed on time, within budget, and to the highest quality standards. This role involves coordinating with various teams, managing subcontractors, and ensuring compliance with safety regulations.

Project Planning and Coordination:

• Review new orders, PO documents, and safety documents.
• Manage work orders, including reviewing notes, documents, and submittals.
• Facilitate collaboration among internal and external teams, including customers, subcontractors, sales, and field superintendents.

Safety Management:

• Ensure compliance with job site safety regulations, their safety certifications documents, including OSHA 10, OSHA 30, forklift, scissor lift, CPR certification, and site-specific safety plans as needed.
• Conduct job hazard analysis (JHA) and maintain safety data sheets (SDS) as needed.

Work Order and Material Management:

• Track and arrange material deliveries, coordinate with freight vendors, and manage rental equipment.
• Oversee subcontractor management, including negotiating rates and managing labor purchase orders.

Change Events and Warranty Management:

• Handle change events by coordinating with account executives and customers.
• Assess and manage warranty requests, determining root cause/responsibility and coordinating repairs.

Backlog and Forecasting:

• Conduct backlog reviews to ensure accurate work order status, scheduling, and forecasting.
• Submit forecast projections and maintain accuracy in delivery dates.

Team Management and Training:

• Manage and train field superintendents and equipment coordinators.
• Implement standard operating procedures (SOPs) and best practices for team efficiency.

Customer Communication:

• Maintain proactive communication with customers, providing updates on project status, and addressing any concerns.
• Represent the company in project-related meetings and on-site if needed.

Billing Preparation:

• Prepare progress billing documentation, ensuring accurate representation of work completed to date.
• Oversee final billing procedures, including reconciliation of project costs and submission to clients.
• Collaborate with accounting and finance teams to ensure timely and accurate billing.
• Ensure and maintain billing cadence.

Project Obligation Execution:

• Ensure all obligations are executed in accordance with project specifications and timelines.
• Monitor adherence to quoted/purchase order terms and conditions, addressing any discrepancies or issues promptly.
• Coordinate Safety and/or insurance documents, as needed.

Competencies

• Stakeholder Management: ability to quickly build strong relationships with clients, executives, and team members.
• Risk Management: identifying potential risks and developing strategies to mitigate them.
• Excellent verbal and written communication skills. Must be able to clearly convey ideas, expectations, and updates to teams and stakeholders.
• Strategic Thinking: exceptional ability to align program/project strategies with business goals
• Technical Expertise: understanding of project management methodologies, tools, and industry-specific requirements.
• Strong leadership skills: ability to inspire, motivate, and guide a team(s) toward achieving project goals.
• Proficient with Microsoft Office Suite or related software.
• Ability to prioritize multiple projects while meeting goals and deadlines.

• Minimum of two (2) years of experience in construction project management, preferably with a focus on commercial dock and door installation.
• Demonstrated knowledge of applicable safety regulations, standards, and required certifications. This includes OSHA rules.
• Strong organizational and time-management abilities, with the capacity to prioritize tasks effectively.
• Ability to manage multiple projects concurrently and perform effectively in a fast-paced or high-pressure environment.
• Effective verbal and written communication skills, along with strong interpersonal abilities.
• Proficiency in project management software, systems, and related tools.
• Experience using Microsoft Office Products: Outlook; Excel; and Word.
• Must have a valid state issued Driver’s License with a Department of Motor Vehicles (DMV) driving record acceptable to insurance carrier.
• The selected candidate will be required to pass a criminal history background check.

*This job description is subject to change at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to wear approved Personal Protective Equipment (PPE), carry tools, use hands to maneuver, handle or feel, and hear and talk. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch or crawl. The employee may occasionally lift, push or pull tools and/or equipment up to 25 pounds. The employee will rarely lift, push or pull tools and/or equipment 25 pounds or greater. Specific vision abilities required by this job include close vision and the ability to adjust focus. Employees must maintain a high level of self-awareness about their surroundings due to the high level of high voltage AC/DC power in the work environment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work is performed in various locations, including warehouses, distribution centers, manufacturing plants, refineries and hospital settings. Employees may work with co-workers’ side-by-side with a moderate level of activity being performed. Exposure to high voltage AC/DC power is very common in many work environments. The noise level in the work environment is moderate to high.

Salary Range

The pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications, and geographic location. Employees may be eligible for additional incentive pay.

Disclaimer

This job posting may also appear on other job boards. Be aware that job postings on external job boards may not be authorized by OnPoint Group and may contain inaccurate or incomplete information. While we encourage you to explore these opportunities, please be aware that we do not endorse or control the content on these external sites. We are not responsible for the accuracy, completeness, or reliability of information posted on other job sites, and we are not liable for any damages or losses that may arise from your use of that information. You are solely responsible for verifying the accuracy and completeness of any information you obtain from external sources. Applicants should refer to for the most accurate job posting and reach out to the Company with any questions about a job posting.

Miner Limited considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.