Front Office Assistant

Company Description

Job Description

Who We Are Looking For

We are looking for an experienced, dependable, and patient-focused Front Office / Hygiene Coordinator who takes pride in delivering exceptional customer service and supporting a smooth, efficient schedule.

Our ideal candidate naturally leads with warmth and professionalism. They are confident managing insurance verification, patient forms, and technology-based check-in systems, while maintaining accuracy and attention to detail.

This person is highly organized and proactive, with a strong ability to manage hygiene schedules, fill open appointments, and support recare systems through thoughtful and consistent patient outreach. They are comfortable making outbound calls and understand how important follow-up is in maintaining continuity of care.

We are seeking someone who can multitask, pivot quickly, and stay focused in a fast-paced environment. Schedule changes, provider preferences, and evolving patient needs do not overwhelm them - instead, they adapt with calm efficiency and a positive attitude.

Strong communication skills are essential. This role requires professional phone etiquette, timely email management, and clear documentation handling to keep the office running smoothly behind the scenes.

Most importantly, we want a team member who embraces our core values, shows up with optimism, and believes in continuous learning and growth. They welcome change, take initiative, and choose to have only good and great days - contributing to a collaborative, supportive workplace where patients feel genuinely cared for.

If you are detail-oriented, service-driven, and energized by being an integral part of a compassionate dental team, we would love to meet you.

To learn more about our office, check out our website here:

By joining our team, you will have:

• Paid Holidays and Paid Time Off (PTO)
• 401(k) Retirement Plan
• Health and Vision Insurance
• Employer-Paid Dental Insurance, Life Insurance, Care.com Membership & Employee Assistance Program
• Supplemental Coverage (Disability, Critical Illness, Accident)
• Paid Scrub Allowance
• Career Growth and Development Opportunities

Compensation: Starting at $23/hr

Key Responsibilities:

• Build and maintain productive schedules for our doctors and hygienists
• Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients
• Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing
• Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment
• Assist patients with understanding their treatment plan and increase dental case acceptance
• Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices
• Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary

Qualifications:

• Customer service experience
• Dental office experienced (preferred)

Additional Information:

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


Working Environment & Physical Requirements:

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.