Dispatcher - Dallas, GA

Overview

Ragsdale Heating, Air, Plumbing, & Electrical is currently seeking a Dispatcher to join our team, comprised of creative and energetic employees dedicated to delivering the best customer service experience every day.

Pay: $18 -$20/hour

Schedule: Sunday - Thursday; 10 am - 7 pm (*Sunday is 7:30 am - 4:30 pm & days off are Friday and Saturday)

What's In It For Me?

• Market Value Compensation ($18-20/hour)
• Robust PTO Plan
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EPA, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

Responsibilities

What Will I Do?

• Schedule and monitor daily technician schedule
• Ensure proper job distribution, prioritize urgent calls
• Dispatch work orders to field technicians according to priority and location
• Keep customers updated on delays, notify them before tech arrives, and handle rescheduling professionally
• Review timesheet reports, track idle time, and maintain accurate service records
• Contact customers to confirm next-day appointments
• Communicate with field personnel
• Maintain accurate technician database
• Coordinate parts scheduling

Qualifications

Do I Have What It Takes?

• High School Diploma or GED preferred
• Minimum 3 years of dispatching experience, preferably in HVAC, Plumbing, or a related industry
• Basic computer proficiency, particularly with Microsoft applications
• Experience with Service Titan is a plus
• Must be able to work evenings and weekends

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

#RAGSLI

#LI-AG1