Digital Banking and Payments Manager

Job Title: Digital Banking and Payments Manager About The Role The Digital Banking and Payments Manager provides strategic leadership and oversight for Sunwest Bank’s digital banking and payments ecosystem. This role is responsible for managing Lockbox, Payment Operations, and Digital Banking functions, including Treasury Operations, while ensuring operational excellence, risk management, regulatory compliance, and high-quality client service. The position drives innovation, process improvement, and the adoption of digital banking and payment solutions that support the Bank’s strategic objectives. Work Details Status: Exempt Non-Exempt Schedule: Monday – Friday, Choose an item. Work Location: Onsite Hybrid Remote Travel: None What You’ll Do Develop and execute the vision for digital banking and payments aligned with Sunwest Bank’s strategic goals. Lead, mentor, and develop managers and teams within Lockbox, Payment Operations, and Digital Banking. Oversee Lockbox, Payment Operations, Digital Banking, and Treasury Operations functions. Champion the enhancement and evolution of digital banking services, online banking platforms, payment processing technologies, and client-facing solutions. Design and implement risk management frameworks for payment processing activities. Ensure compliance with applicable regulatory requirements and payment processing controls. Optimize operational processes and controls to improve efficiency, reduce risk, minimize losses, and enhance client service. Evaluate and manage relationships with technology vendors and service providers. Ensure the delivery of high-quality client experiences across digital banking and payment channels. Lead the implementation of new technologies, processes, and solutions. Drive organizational change and support the adoption of digital services. Evaluate and consult on new products, services, and business verticals. Assess risks associated with new products, services, and business initiatives and recommend appropriate risk management requirements. Collaborate with industry organizations to identify trends in fraud, scams, and mitigation strategies. Maintain current knowledge of industry regulations, payment network rules, bank partner requirements, and industry best practices. Serve as a subject matter expert on payment processing and central operations activities. Develop subject matter expertise within the team. Partner with operations and line-of-business leaders to establish goals and objectives that improve overall bank performance. Lead internal and external audits as required. Demonstrate professionalism in communication, attitude, and teamwork with internal and external clients. Maintain high standards of work quality, attendance, and professional appearance. Adhere to all company policies, procedures, and regulatory requirements. Support oversight of critical deposit and online banking back-office processing functions. Lead and develop a team of managers and approximately 30–35 support specialists. Foster a culture of ethical conduct, accountability, integrity, and organizational trust. Complete other duties and special projects as assigned. What We’re Looking For (Nice to Have) 10+ years of banking operations experience with expertise in digital banking, payment systems (ACH, wire, card, and check), treasury management, and risk management. 7+ years of progressive leadership experience managing multiple teams and functions. Advanced knowledge of digital banking platforms, payment processing technologies, and core banking systems (Fiserv or similar). Demonstrated experience with regulatory compliance, risk assessment, and audit management. Strong understanding of digital trends and industry best practices. Advanced written, verbal, and presentation communication skills. Strong organizational, project management, and change leadership skills. Entrepreneurial mindset with the ability to proactively identify solutions and execute with urgency. Ability to lead teams, generate enthusiasm, and promote a high-quality client service culture. Ability to maintain awareness of and comply with applicable laws, regulations, internal policies, procedures, the Bank Secrecy Act, and the Code of Ethics and Conduct. Why You’ll Love Working Here Team Culture Growth Opportunities Benefits or Perks Posting Location(s) Meridian, ID Physical Demands In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job. Sedentary: Limited activity, no lifting, limited walking Moderate: Mostly standing, walking, bending, frequent lifting Light: Office work, some lifting, bending, stooping or kneeling, walking Arduous: Heavy lifting, bending, crawling, climbing The Fine Print This job description reflects the general nature of the role and may change as business needs evolve. We are an equal opportunity employer. Sunwest Bank works with staff members and customers without regard to race, ancestry, national origin, sex, marital status, age, religion, medical condition, handicap, disability or veteran status and to assist the Bank in maintaining its Action Program. Compliance with Bank Secrecy Act laws and regulations is considered an extremely serious matter, and it is intended that Sunwest Bank, through the purposeful efforts of its employees and officers, are expected to make every resolute attempt to conform to its Bank Secrecy Act Program and Procedures. Failure to comply will be reflected in their performance review as well as in any bonus compensation programs in which they may participate. Attend and complete all required classroom, computer-based, web-based and seminar training. It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with Sunwest Bank’s “Code of Ethics and Conduct.” Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position. #J-18808-Ljbffr Sunwest Bank