Clinic Support Specialist

The purpose of this position is to provide health coaching, role modeling, and mentoring to individuals enrolled in the clinic system. They will function as part of a clinical team and assist clients in achieving optimal independence in the community through supportive service provision. This position will be expected to maintain an acceptable level of service provision as measured by billable hours/service value. Provides assistance to identified enrolled members to help them effectively utilize the service delivery system by assisting clinical team members in developing plans of care, identifying needs, accessing supports, partnering with professional staff, and overcoming system barriers. Assists clients in developing natural supports and community living as evidenced by direct observation and record review. # Models personal responsibility, self-advocacy, and hopefulness through appropriate self-disclosure/telling of their recovery story, how needs are respectfully met, and how a belief in themselves is maintained, as evidenced by direct observation and record review. # Coordinates with supervisor in establishing scheduled activities with clients, required supervision time and completion of required training as evidenced by direct observation and review of supervision and training logs. # Coordinates and communicates regularly with immediate supervisor and clinical team members regarding client progress. Competency demonstrated by direct observation, review of supervision Logs, and review of clinical record. # Completes required clinical documentation as per agency, The Joint Commission, and Regional Behavioral Health Authority (RBHA)/ health plan standards. # When indicated by the client, peers providing support assist in developing the plan for services. The plan for service reflects the inclusion of health coaching and peer support as determined by the client. # Provides customer service to internal and external customers and stakeholders. Competency demonstrated by direct observation, client satisfaction surveys, both written and/or verbal. # Occasional contact with families and community agencies High School Diploma or General Education Diploma (GED). ~Must be able to work flexible hours if needed and have ability to arrange own transportation to varied shifts. ~ Must obtain and maintain fingerprint clearance in Arizona. ~ Must complete Crisis to Care Intervention training within thirty days of hire. ~ Must have successfully completed Peer Support Training Course with a passing score on Recovery Competency Test; Able to utilize personal computer to document service provision and Excel spreadsheets for tracking purposes. Persons conducting assessments and/or providing treatment to special populations are able, through training and experience as well as through agency-specific observation or testing of performance to: Staff responsible for providing services to substance using members has appropriate training, education, experience, performance and demonstrate competency. CHILDREN AND ADOLESCENTS Staff responsible for providing services to child and adolescent members have appropriate training, education, experience, performance and demonstrate competency. Staff demonstrates knowledge of growth and development of children and adolescents. Staff responsible for providing services to seriously mentally ill members has appropriate training, education, experience, performance and demonstrate competency. Staff responsible for providing services to members with intellectual disabilities has appropriate training, education, experience, performance and demonstrate competency. Staff has knowledge and ability to gather and interpret information about a member with an intellectual disability. Equipment Operation Regular operation of computer, office equipment, telephone, fax machine, copier. Computer Microsoft office software. Environmental Conditions Air conditioned and/or heated office setting. Indoor and outdoor settings subject to climate change. Recreational or community setting will provide reasonable accommodation for individuals with disabilities, unless it would cause undue hardship. We define reasonable accommodation as any change in the work environment or in the way a job is performed that enables a person with a disability to enjoy equal employment opportunities.