Patient Services Rep

Patient Service Representative

As a health division of the Confederated Tribes of the Goshute Reservation, we, at Sacred Circle Healthcare, preserve the Goshute heritage of protecting and caring for family and extend the tradition to all marginalized and underserved populations in our area. We refuse to let access, ethnicity, or socioeconomic status restrict someone from receiving complete healthcare.

Interested in joining our team? We are looking for people who are genuine, kind, ambitious, positive, and helpful - exceptional people building on a celebrated heritage who are passionate about delivering uncompromising care - people who make a difference every day no matter what their role or position. If you are looking for a job where the work you do impacts lives for the better every day, you are in the right place!

Sacred Circle Healthcare is seeking a full-time Patient Service Representative, in Wendover, Utah.

Job Summary

General Summary of Duties: Responsible for all front office functions including customer service, patient registration, insurance verification, cashiering, appointment scheduling, answering telephones, filing, computer work, handling medical records.

Reports To: Operations Manager

Department: Front Office

Business Unit: Sacred Circle Operations

Patient Care: Yes

Worker Status: Full-Time, Hourly

Benefits Eligible: Yes

Hours Per Week: 40

Work Schedule: To Be Determined with the availability of clinic hours Monday through Friday. Evening and weekend work may be required depending on position requirements.

Schedule Type: TBD

Location: Wendover Clinic

Supervisory Responsibilities: No

The successful candidate:

• Welcomes patients/clients/visitors, determines the purpose of visit and directs them to the appropriate person, department, or service area.
• Performs patient registration, data entry, and insurance verification.
• Answers patient and community queries and assists with patient communication in person, over the phone, and via text message and patient portal.
• Handles sensitive vital record documentation, patient identification, patient medical records, and important documents.
• Schedules, cancels, and reschedules patient appointments.
• Collects patient cost sharing, co-pays, and payments, as well as assists with payment plans and account inquiries.
• Monitors patient paperwork and ensures all required paperwork for patient services is up to date.
• Files and retrieves medical records. Copying and faxing duties.
• Answers webchat inquiries in a timely manner.
• Practices and adheres to the Mission, Vision, and Values Statement.
• Reads, understands, and adheres to all Sacred Circle Health Care policies and procedures.
• Keeps patient waiting areas, office, and files clean and organized. Enforces infection prevention in patient waiting areas.
• Assists with vendor and visitor monitoring.
• Reads, understands, and adheres to all Sacred Circle Health Care Policies and Procedures.
• Practices and adheres to the Code of Conduct and Mission and Values Statements.
• Other Duties as Assigned

Minimum Requirements

EDUCATION: A high school diploma or GED is required

EXPERIENCE: Minimum one (1) year of experience in a customer service or reception position, preferably in a medical office setting

OTHER: Spanish speaking

Preferred Requirements

Other: Experience working with the Native American community.

Knowledge, Skills, and Abilities

• The jobholder must demonstrate current competencies applicable to the job position.
• Efficient knowledge of office equipment including fax machine, copier, computer, telephones, etc.
• Ability to handle multiple priorities at once with minimal supervision.
• Ability to comprehend and follow written and verbal instructions.
• Ability to organize and communicate clearly.
• Skill in developing and maintaining effect working relationships with patients, medical staff, and the public.
• Ability to react calmly and effectively in emergency situations.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Ability to maintain confidentiality of patient and employee information.
• Ability to learn and develop point of sale system and electronic medical skills.

Sacred Circle Healthcare/Confederated Tribes of the Goshute Reservation gives preference to qualified American Indian/Alaskan Native Applicants