IT Manufacturing Applications Associate

Job DescriptionManufacturing Applications Associates are Information Technology (IT) professionals who support the manufacturing applications and users at General Dynamics Land Systems.Manufacturing Applications Associates work closely with various IT functional groups to resolve application issues within the organization.We Serve Those Who Protect What Matters.At General Dynamics Land Systems, we build the combat vehicles and integrated technologies that give soldiers a decisive advantage. We design, engineer and sustain advanced tracked and wheeled systems paired with modern electronic architecture, AI-enabled capabilities and autonomy-ready technology.From Abrams to LAV, Stryker to AJAX, robotic platforms to software solutions and beyond, our portfolio delivers proven performance for customers around the world.Thats why Soldiers and Marines have trusted General Dynamics Land Systems products in the toughest conditions for decades. We deliver the power to win. Every day, our global team looks beyond the horizon, solving problems before they become challenges.Bring your talent. Bring your purpose. Lets shape the future of General Dynamics Land Systems together.Qualifications/SkillsHigh School Diploma is requiredAssociates degree related to information technology preferredKnowledge of windows based Operating systems1-3 year's experience working in ITProficient in Microsoft OfficeExcellent problem solving abilitiesBasic Network architecture knowledgeGood written and oral communication skillsExceptional interpersonal skills, with a focus on rapport building, listening, and questioning skillsStrong documentation skillsKnowledge of the below systems preferred but not requiredKubernetesDockerManufacturing Execution SystemsCAD SoftwareCAM SoftwareResponsibilities of the roleProvide support of incoming requests through the service desk, via telephone, web portal, email, chat and all operational contact types to ensure courteous, timely, and effective resolution of end-user issues.Build rapport and gather problem details from customers.Prioritize incidents and service requests according to defined processes.Record, track, and document the incident within the Service Desk application.Use remote tools and diagnostic utilities to aid in troubleshooting.Work with end user to test fixes to ensure an incident has been adequately resolved.Contribute to technician knowledge base as needed.Provide suggestions for continual improvementWhat We OfferWe offer a Total Rewards package that is Impactful and built for youHealthcare including medical, dental, vision, HSA and Flex SpendingCompetitive base pay and incentive pay that rewards individual and team performance, and comprehensive benefits401k match up to (6%)Educational assistanceOn-going learning opportunities rewarding work environmentAdditional InformationAvailability to work outside regular business hours as needed to address critical issues.This position may require eligibility to obtain a US security clearance. (Non-US Citizens may not be eligible to obtain a security clearance).GDLS considers factors such as, scope/responsibilities of the position, candidate experience, education/training background, in addition to local market comparable and business considerations when extending an offer.