Cards Litigation Paralegal, AVP

Citi is looking for an experienced Cards Litigation Paralegal to join its in-house Legal team, serving as the operational owner of consumer litigation and arbitration matters across the US Cards (USCC) portfolio. In this role, you will partner directly with in-house counsel to manage cases from intake through resolution, playing a central part in protecting Citi's position across state and federal courts, arbitrations, mediations, and small claims proceedings. This is a high-impact opportunity for a seasoned litigation paralegal to take ownership of a complex caseload within a globally connected legal function.

Responsibilities

• Serve as the primary operational owner of assigned litigation and arbitration matters, managing each case efficiently from initial intake through to final resolution in partnership with in-house counsel.
• Review complaints, pleadings, and discovery requests and responses, prepare escalation summaries, assess potential liability, identify available defenses, and recommend appropriate next steps.
• Independently establish, maintain, and update all assigned matters in the legal matter management system on a timely basis, ensuring accurate and complete records at every stage of the case lifecycle.
• Obtain, organize, and produce account records, fraud and dispute files, recordings, business records, and other evidence that supports Citi's position in each matter.
• Act as the primary point of contact for all communications with internal business partners and outside counsel, coordinating information flow and ensuring alignment across all parties throughout the lifecycle of a matter.
• Monitor case progression proactively, identify outstanding tasks or potential delays, escalate observed systemic or process irregularities, and coordinate witnesses for deposition or trial preparation.
• Handle small claims hearings, pre-hearing settlement conferences, and telephonic hearings independently, and manage settlement documentation, execution, payment coordination, and final account notation through to resolution.
• Apply knowledge of consumer protection laws, federal and state civil procedure rules, and arbitration regulations to support sound legal decision-making and case strategy.

Required Qualifications & Skills

• 5 or more years of litigation paralegal experience within a financial institution or other highly regulated industry, with demonstrated exposure to matters in state and federal courts, arbitrations, mediations, or small claims proceedings.
• Working knowledge of the Federal Rules of Civil Procedure, state civil procedure rules, and rules governing arbitration, alongside familiarity with consumer protection laws and regulations.
• Ability to manage a high-volume caseload with minimal supervision while maintaining accuracy, sound judgment, and consistent attention to detail across all case documentation.
• Strong written and verbal communication skills, with the ability to engage professionally with in-house counsel, business partners, outside counsel, and members of the public in both collaborative and adversarial contexts.
• Demonstrated organizational and project management capability, with the ability to track multiple concurrent matters, meet tight deadlines, and escalate risks or delays proactively.
• Proficiency in Microsoft Office applications including Word, PowerPoint, Excel, and Outlook, and comfort working with legal matter management systems.
• Bachelor's degree or equivalent; a Master's degree is preferred.

Beneficial Skills & Qualifications

• Familiarity with Citi's US Cards (USCC) business and account systems used in its operations, with a willingness to develop competence in systems that support Wealth and Retail lines of business.
• Ability to retrieve and compile account documentation directly from internal systems in support of active litigation matters.
• Experience leveraging generative AI tools responsibly to improve efficiency, document organization, and work quality, while maintaining attorney-client privilege, confidentiality, and applicable policy requirements.
• Prior in-house legal experience within financial services, providing a working understanding of how legal risk and documentation requirements vary by product and jurisdiction.

What We Offer

At Citi, you will work within a collaborative and performance-driven legal environment, supporting some of the most significant consumer financial matters across a globally connected institution. This role offers a clear opportunity to take meaningful ownership, develop cross-functional expertise, and contribute to outcomes that matter at scale.

• A hybrid working arrangement, with 3 days in the office and 2 days working remotely, giving you flexibility while keeping you connected to your team.
• Exposure to a broad portfolio of consumer litigation matters across Cards, Retail, Wealth, and Mortgage business lines, expanding your expertise beyond a single practice area.
• The opportunity to work directly with in-house counsel and senior legal leadership, giving you visibility and collaborative access at a high level within the organization.
• Access to learning and professional development resources that support your growth as a litigation professional within a complex, regulated financial services environment.
• Wellbeing and financial support programs designed to help you manage the demands of a high-impact role while maintaining long-term work-life balance.
• A competitive compensation and benefits package, including localized benefits relevant to your work location.

Apply today to take ownership of high-profile consumer litigation matters and advance your paralegal career within one of the world's leading financial institutions.

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Job Family Group:

Legal

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Job Family:

Legal Professionals

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$79,120.00 - $118,680.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Aug 26, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.