Insurance Claims Specialist

Office Services Associate

Ready for a new and exciting career path?! Consider a new career today as an Office Services Associate with IST Management Services, the fastest-growing, national, facilities management company in the industry. IST Management is a BPO Company (Business Process Outsourcing) specializing in providing solutions for the management of physical and digital information through Facilities Management, eDiscovery, and Electronic Document Management services.

IST has employees at 19 different Office Locations in the Greater Boston Area. With all of these locations, comes opportunity. We believe in promoting from within, with over 85% of our Management positions currently being held by folks who moved up the ranks. This opportunity is a great place to start!

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, 7 paid holidays, Paid Time Off, Identity Theft Protection, Pet Insurance, and Bonus Incentives

The Opportunity: This is an entry-level position at one of our client sites supporting a large Boston site in Charlestown. Daily duties focus on mail sorting and scanning of documents. We also process a high volume of outbound mail at this location. IST is looking for friendly, service-oriented, customer focused people with a passion for excellence. We offer professional training, skills enhancement, and opportunities to advance toward supervisor, assistant manager and site manager positions.

Hourly Compensation: $19.00-21.00/HR

Location: Office is near City Square, in Charlestown, and conveniently located to stations for all of the different lines on the MBTA including commuter rail.

Responsibilities

Key Responsibilities include:

• Sort and scan medical claims into clients claims system.
• Assist with outbound mail process, so that all assigned outbound mail is sent out on a daily basis.
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
• Typing correspondence, filing, copying, data entry, word processing, sending and receiving faxes, sorting mail and other administrative tasks as assigned.
• Handle time-sensitive material like confidential documents.
• Demonstrate flexibility in satisfying customer demands in a high volume, production environment
• Consistently adhere to business procedure guidelines/Take direction from supervisor or site manager; Adhere to all safety procedures/Perform other tasks as assigned
• Participate in cross-training Maintain all logs and reporting documentation; attention to detail

Qualifications

Job Requirements:

• High school diploma or equivalent (GED) - College Degree is a plus and allows a fast track plan to management
• Customer Service/ Hospitality/ Retail background preferred
• Professional appearance and demeanor
• Keyboarding and windows environment PC skills; Excellent communication skills both verbal and written
• Ability to effectively work individually or in a team environment; Competency in performing multiple functional tasks
• Ability to meet employer's attendance policy
• A valid drivers license and access to reliable transportation to and from work
• Lifting up to 55 pounds

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.