Service Writer Advisor

NOW HIRING: Service Writer Advisor

At Hunter Truck, our people are the heart of everything we do, and we're excited to grow our team! Since 1938, our family-owned Peterbilt dealership has built its reputation on integrity, teamwork, and outstanding service across Pennsylvania, West Virginia, New Jersey, and New York. If you're looking for a place where your ideas matter, your growth is encouraged, and your work truly makes an impact, you'll thrive here.


Come build your career with a team that invests in you from day one.


POSITION AT A GLANCE

Location: Scranton, PA
Position Type: Full-Time
Schedule: Monday through Friday, 7:00 AM to 3:30 PM
Address: 2900 Stafford Avenue, Scranton, PA 18505

WHAT YOU'LL DO

As a Service Writer Advisor, you'll manage repair orders efficiently and accurately, ensuring all customer needs are documented and communicated. You will:

➤ Greet customers, sell needed work, write repair orders, and estimate repair costs
➤ Ensure proper payment type is selected and perform initial review of repair orders
➤ Communicate with technicians and update customers on repair progress
➤ Obtain authorization for additional work and maintain accurate repair documentation
➤ Administer warranty claims and policy adjustments in accordance with manufacturer guidelines
➤ Maintain repair order balance and assist parts/service departments as needed
➤ Handle customer inquiries, complaints, and scheduling professionally
➤ Maintain a clean and organized work area while adhering to all safety policies


WHAT YOU BRING

• Education & Experience: High school diploma/GED or one to three years of related experience and/or training, or an equivalent combination of education and experience.


• Certificates & Licenses: Valid Driver's License required; must meet company insurability standards. Commercial Driver's License preferred. PA Insurance Appraiser License preferred.

• Physical Requirements: Regular walking and frequent standing. Occasionally lift/move up to 50 lbs. Vision abilities include close, distance, color, peripheral, depth perception, and focus adjustment.


WHY WORK WITH US
• Your hard work earns real rewards with competitive pay and bonus opportunities
• Comprehensive benefits package to keep you and your family covered - including medical, dental, vision, FSA and a variety of optional benefits!
• 401(k) with company match because your future matters
• Competitive Paid Time Off and paid holidays!
• Your success is our priority. We offer training, mentorship, and advancement opportunities
• A supportive, team first culture where you're never just a number
• A legacy of stability in a company that is family-owned and trusted since 1938


READY TO APPLY?

If you want a role where you're valued, supported, and able to grow, this is it.
Apply today and take the next step in your career.


Hunter Truck is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.