Onsite IT Manager/Program Manager-C

Job Title Onsite IT Manager/Program Manager-C Job Description The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integrity of our people. Explore what you can bring to our solutions in the areas of cyber, cloud, and enterprise security. Position is contingent on contract award. The role is based in the greater Phoenix area. Responsibilities Lead the planning, execution, and delivery of services to design, erect, operate, and maintain all IT infrastructure supporting secure, government facilities, including network design, structured cabling, systems integration, cybersecurity compliance (FISMA/NIST), and operational oversight of a 24x7 mission‑critical infrastructure. Lead day‑to‑day execution of the design, deployment, and operation of all technology solutions supporting the facility. Manage integrated schedule of tasks across IT infrastructure, compliance, and systems integration. Develop, execute, and maintain an Integrated Program Management Plan (IPMP) in accordance with contractual requirements and company policies, procedures, and processes covering all areas of project management. Support the development of cost and schedule baselines; manage the project against baselines, report on and mitigate variances. Effectively coordinate the activities of the team to meet program milestones and objectives. Provide tracking and reporting of progress to plan regarding schedule. Proactively manage changes to baselined scope, schedule, and cost variables, communicating impacts and facilitating decisions. Resolve issues that impact the project in a timely, effective manner, ensuring maximum issue resolution in minimum time to meet Service Level Agreements. Implement policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. Identify, categorize, and prioritize risks and opportunities; plan, monitor, and control risk responses, manage and reduce the impact of known issues. Act as primary escalator of project and associated project risks and issues to project stakeholders. Effectively communicate relevant information to stakeholders and project delivery teams. Coordinate site visits for project team members to perform onsite work such as site surveys and installations. Manage and lead a team of IT technical support technicians. Possess a strong ability to adapt in a rapidly changing environment. Work closely with the customer to determine and understand requirements. Coordinate with senior management to ensure program compliance. Provide technical assistance to computer system and network users or other technical products and services. Establish objectives and direct staff activities to improve technical support practices in the areas of quality, knowledge‑centered support and resolution timeframes. Coordinate customer service activities with other internal functions. Assist users with computer hardware and/or software applications (e.g., website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution, providing in‑depth application knowledge of company products, services and/or systems. Provide support for customer technical needs, including troubleshooting and maintaining operation of all technical equipment (wireless, telephone, CCTV, end‑user devices, ISP/OSP, and other networking equipment). Operations run 24/7. Qualifications 8+ years of experience in technical project management within federal or mission‑critical environments. Bachelor's degree in engineering, information technology, or related field. Program Management Professional (PMP) certification a plus. Must be able to obtain a DoD Public Trust (Active Secret clearance preferred). Experience with facility‑based IT infrastructure including cabling, wireless networking, and secure enclave deployment. Strong leadership, coordination, and stakeholder engagement skills. Demonstrated success managing multiple subcontractors or technology partners in a project setting. Ability to translate complex IT requirements into executable plans. Decisive and adaptive in time‑constrained, mission‑driven environments. Strong understanding of cybersecurity frameworks: NIST RMF, FISMA, DHS 4300A. Hands‑on experience with network systems, call center platforms, EMR integration, or VTC systems. Proven ability to lead cross‑functional engineering teams and manage subcontractors. Demonstrated knowledge and work history in support of computer systems. Experience in technical support of networks/laptops/computers/printers/mobile phones. Knowledge of network communications, including wireless, servers, Windows, MAC, phone systems, audio‑visual equipment and operation. Strong technical troubleshooting skills. Strong communication skills, written and oral. Lead a team of IT service technicians with varying levels of experience. Background or additional certifications in at least one of the following (preferred but not required): Knowledge of Aruba wireless. ISP/OSP troubleshooting. CCTV system troubleshooting. Network/Wireless troubleshooting. Accurate and timely submission of required reports, documentation, etc. Benefits Generous paid time off. Medical, dental, and vision coverage. Tuition reimbursement. 401(k) plan. Legal and Employment Information Telos maintains a drug‑free workplace and will conduct drug testing on all applicants who have accepted an offer of employment. Telos is a participant in the E‑Verify program. Employment is contingent upon confirmation of work authorization by the Social Security Administration and/or the Department of Homeland Security. Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Reasonable accommodations will be made for known physical or mental limitations of qualified employees or applicants with disabilities unless an undue hardship is imposed. Telos Corporation is an EEO/AA employer. #J-18808-Ljbffr Telos Corp.