Patient Support Representative

Patient Support Representative

The Patient Support Representative plays a key role in delivering outstanding customer service while ensuring accurate documentation to support patient satisfaction and maintain an efficient clinic environment. Responsibilities include handling incoming calls, scheduling and rescheduling appointments, posting payments collected at the front desk to patient accounts, and reconciling all cash, credit card, and check transactions at the end of each business day.

Key Responsibilities:

• Greet patients upon arrival
• Answer phone by third ring
• Check-in patients
  • Verify all information is correct in demographics for all patients
  • Obtain/scan insurance and identification cards
  • Make sure all authorizations are put in system
  • Process new patient information packets
  • Add PCPs to all patients' charts
  • Post monies/batch reconciliation
  • Put up fee tickets promptly
  • Communicate with the staff and patients regarding wait times/delays in the clinic
• Scan in documents (outside medical records/consents/all pertinent information)
• Appointment confirmations
• Appointment reschedules when needed
• Request authorizations
• Review the schedule to ensure all requested testing appointments have been kept
• Insurance verification/eligibility (HMO, PPO, and Vision Plans)
  • Review scheduled/insurance verification for and reschedule any ineligible patients
  • Review the schedule to ensure all required authorizations are obtained
• Checking incoming and outgoing fax status
• Ensure all medical records requests get to the correct department for processing
• Maintain a clean work/waiting area, restock business cards for all doctors
• Take messages to send tasks to technicians when needed
• Check out patients
  • Make sure all doctor's orders are complete
  • Verify that correct insurance has been added to encounter
  • Ask patient if all questions have been answered and they understand their diagnosis and plan before leaving
  • Offer dark glasses for dilated patients

Experience:

• Minimum: High School Diploma (or its equivalent), 2 years of experience in the medical field front office, experience working with the public.
• Preferred: Over 2 years and up to and including 5 years of experience. Experience in medical reception and customer service.

Knowledge, Skills, Abilities:

• Computer literate.
• Ability to type 25 wpm.
• Working knowledge of general office duties.
• Working knowledge of contracted insurance plans.
• Good verbal and written communication skills.
• Good telephone skills.
• Customer service oriented.
• Task-oriented.
• Ability to work in a fast-paced environment.

Work Environment: This job operates in a professional, fast-passed, medical clinic environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets, and interacts with both staff and patients.

Physical Demands: The employee is required to stand and use both hands for typing for extended periods of time; walk, climb or balance; and stoop, kneel, crouch, or crawl periodically. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 45 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Position Type and Expected Hours of Work: This is a full-time, non-exempt position. Days and hours of work are Monday through Friday, 8 hours a day shifts with occasional overtime as required.

Travel: This position may require up to 50% travel. Travel to multiple clinic locations will be required throughout the week, and at times on short notice.

People with a criminal record are encouraged to apply.