Assistant/Senior Assistant Director of Admission Operations

Job Title Assistant/Senior Assistant Director of Admission Operations Department Admissions Operations Job Description Summary The Assistant or Senior Assistant Director of Admission Operations is an experienced, detail-oriented, and highly collaborative member of a dynamic team in a complex university environment. This role supports Miami University’s commitment to recruiting, admitting, enrolling, and supporting the retention and graduation of students from Ohio, across the U.S., and around the globe. We seek an individual passionate about the creative use of admission technology, driven by data-informed strategies, and committed to excellence in admission selection and communications. Essential Duties Ensure the timely and accurate delivery of all recruitment, procedural and ad‑hoc emails, text messages, and mailings to prospective students and applicants. (25%) Maintain and improve applications, forms, checklists, review processes, decision releases, status pages, and confirmation processes for recruitment, admission, and special programs; create and manage on‑ and off‑campus event registration websites, forms, reporting, check‑ins, and surveys; increase prospective student engagement and recruitment efficiency through data analysis and the development of CRM strategies. (25%) Primary responsibility for managing student search, collaborating directly with campus and external partners to share data, track and monitor KPIs, and ensure all deadlines and campaign goals are met. Create and maintain accurate data and thorough reporting to support analysis of various lead source performance, and support director’s recommendations to optimize search spend and communication efforts. (20%) Maintain a close partnership with Enrollment Marketing and Communication; prepare, maintain, and monitor automated prospective student communications and collaborate with divisional partners on campaign flow deployment and media integration into applicant status pages. (10%) Support prospective student processing for millions of records annually; support the recruitment/admission information system and research and leverage existing functionality and future enhancements to ensure maximum effectiveness and utilization. (10%) Collaborate with other administrative and academic offices, committees, and individuals in the development, implementation, delivery, and oversight of procedures and practices as they relate to recruitment, admission operations, and admission data integrity. (10%) Minimum Qualifications Assistant Director Position: Bachelor’s degree Two years of full-time, professional experience working in higher education, admission, operations, marketing/sales, or a related field Senior Assistant Director Position: Bachelor’s degree Three years of full-time, professional experience working in higher education, admission, operations, marketing/sales, or a related field Knowledge, Skills, and Abilities Experience utilizing/managing operations and/or systems-related functions Ability to compile, analyze, summarize, and communicate data and reports Experience working with relational databases, writing reports and/or queries using various tools Experience with Microsoft Office and/or Google applications Excellent oral and written communication skills High level of organization and self-starting skills Preferred Qualifications Master’s degree Experience in Technolutions Slate or another admission CRM Benefits Benefit Eligible: Yes. The position is approved for remote work on a hybrid basis. Equal Opportunity and Disability Statements Miami University is an Equal Opportunity/Affirmative Action employer. We encourage applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination, and retaliation on the basis of age, color, disability, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Reasonable Accommodations Requests for reasonable accommodations for disabilities related to employment should be directed to ADA Faculty Staff at View email address on click.appcast.io or View phone number on click.appcast.io. Background Check A criminal background check is required. All campuses are smoke‑and tobacco‑free. #J-18808-Ljbffr