Senior Loan Servicing Team Lead

TEAM LEADER II LOAN SERVICING

WHAT IS THE OPPORTUNITY?

This position will manage a centralized Loan Servicing unit responsible for all loan boarding and servicing activities of the Bank. Responsibilities include establishing and maintaining loss prevention controls, developing and implementing procedures, monitoring compliance, ensuring data integrity and keeping productivity and quality control on target. Provides support and assistance to other operational areas of the department as needed.

WHAT WILL YOU DO?

Manages the daily activities of staff in the unit; monitors workflow for bottlenecks and/or inefficiencies. Maintains data integrity, productivity and quality control in accordance with established Service Level Agreement (SLA) standards. Reviews incoming loan and/or lease packages for accuracy and appropriate authorization and documentation prior to boarding to appropriate system of record (e.g., STUCKY, M&I, AFS, LeasePak, BankCard etc.). Researches and resolves accounting/collateral inquiries (e.g., interest accrual/adjustments, amortization schedules, rate indexes, other monetary transactions, etc.). Follows-up on various system exception reports to ensure data integrity and compliance with Bank requirements. Reviews and approves daily balancing sheets for staff. Ensures that the daily balancing sheets are complete, accurate and in balance. Provides assistance to staff as needed to help balance end of day transactions and input. Coordinates and/or participates in various operational and compliance audits conducted in the unit. Prepares responses to audit findings, develops and implements process and procedure enhancements to reduce risk findings surfaced by the audit group(s). Maintains a proactive commitment to established bank programs, such as Community Reinvestment Act (CRA) and Affirmative Action. Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). Completes all special projects as requested. Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded. All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National’s PRIDE statement.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications Bachelor's Degree or equivalent Additional Qualifications Demonstrated knowledge of all aspects of loan servicing, Regulations B, O and Z and their impact on portfolios, and core systems platforms, loan systems and outsourcing solutions applicable to the Bank’s diverse loan servicing requirements. Good organizational, project and time management skills. Ability to present ideas, obtain concurrence and resolve conflicts within the supervised unit.

WHAT'S IN IT FOR YOU?

Compensation Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Reporting into a designated City National location is an essential function of the job. #J-18808-Ljbffr City National Bank