Client Support Representative II: Bill Pay

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting‑edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. Our Client Support team for Payment Solutions is seeking a dedicated Technical Support Representative to assist financial institutions with bill pay education, site navigation, issue resolution, and basic technical troubleshooting. In this role, you will deliver exceptional customer service through inbound phone calls and online chats, ensuring prompt and effective support. The team is committed to achieving first‑call resolution to enhance client experience. This position includes a training schedule from 8:30 AM to 5:00 PM EST, Monday through Friday. Upon completion of training, you will be assigned a shift within the hours of 9:00 AM to 8:00 PM EST, Monday through Friday. This is a remote position, and candidates must live within approximately a 70‑mile radius of our office location in Louisville, KY. The salary range for this position is $38,650–$58,150 and will be determined based on location and experience level. All positions, regardless of location, may require an onsite interview or in‑person onboarding requirement to verify your identity. Responsibilities Provide level‑one troubleshooting for financial institutions for iPay products. Assess the issue by asking detailed questions, documenting the issue, and resolving it. Communicate with clients via phone and chat regarding iPay use. Research issues to increase knowledge base and provide high‑level support. Participate in training to stay current on iPay product changes and upgrades. Provide complete detailed notes of issues, documenting and escalating issues as needed. May perform other job duties as assigned. Requirements Must have at least 1 year of technical or product support experience within a corporate environment. Previous experience working in a call center setting is required. Nice to Have Associate’s or Bachelor’s degree. Previous experience working in a bank or credit union. Benefits We offer comprehensive benefits that support physical, mental, and financial health. Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business – and our society – stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. #J-18808-Ljbffr Jack Henry & Associates, Inc.