Product Manager

Overview

Navy Federal is seeking a strategic and analytical Product Manager to lead the vision and roadmap for some of the customer experiences on our Membership and Deposit Products. In this role, you'll shape long-term product strategy grounded in deep member insights and market trends. You'll work closely with Analysts to leverage both quantitative and qualitative data, and partner with Marketing to ensure alignment between product direction and member engagement strategies. This is a high-impact opportunity for a forward-thinking leader who can translate data into vision, and vision into strategy-helping us deliver meaningful value to the members we proudly serve.
To partner with cross-functional teams across Navy Federal Credit Union to identify opportunities, refine business outcomes, build new capabilities, and drive product roadmap for our members. Defines what the product features should be and explains why they are needed. Serve as a liaison between key business stakeholders and technology teams to define, develop, communicate, and execute strategic plans for introducing new product initiatives. Own and drive recommendations for the roadmap and refine and prioritize product backlog based on business objectives, member research, competitive dynamics, and data analytics.

Responsibilities

• Responsible for defining and supporting product initiatives that help build desirable, feasible, and sustainable products/services that meet member and internal customer needs with minimal oversight
• Develops a deep understanding of the division's business objectives, risk tolerance, and member needs in order to proactively identify needs, problems, and solutions based on analyses
• Support the end-to-end product development life cycle including ideation, product definition, build/prototyping, design, validation, and delivery
• Leads, without formal authority, assigned product features (new or existing) from ideation to enhancements to post-delivery maintenance
• Ensures the Portfolio, Program, & Team layers are aligned on outcomes that deliver tangible business value and bridges big picture understanding and tactical needs
• Content authority of the program backlog, accountable for feature creation, feature acceptance, prioritization, delivery plans, and overall management
• Explores the market, conducting market research on product features to understand end-to-end the current and future member needs
• Defines, owns, and communicates the product functions, vision, and roadmap while supporting the architectural runway
• Solves moderate to complex project-related problems
• Focuses on the agile methodology of delivery by scoping iterative releases, collaborating with and influencing stakeholders to meet business goals
• Acts as the voice of the internal team member and advocate for the needs of those stakeholders on their behalf
• Builds partnerships and alliances, and manage relationships with partners to drive forward the implementation on all fronts to develop innovative products and services
• Enables decision making for leaders around product features through clear and concise communication
• Develops and implements change management strategies and plans for product features
• Develops unprompted new ideas, initiatives, and recommendations that drive continuous improvement
• Serve as a business subject matter expert regarding product functions and how they relate to other products and services

Qualifications

• Collaborative attitude and able to work with technology and business partners to ensure efficient and effective delivery
• Quick learner with an analytical and flexible thinking style
• Strong multi-tasking and the ability to meet deadlines
• Excellent ability to communicate effectively (written and oral) and work well on cross-functional teams
• Comfortability with big, undefined problems and the capability to break down problems to find solutions
• Exposure to working in an agile environment
• A strong data sense, combined with analytical skills to help make informed recommendations
• Aptitude and curiosity for learning how technical process flows work
• 2+ years of experience in product management or related roles
• Knowledge of the financial services environment and Navy Federal's operations, policies, and procedures*
• Master's Degree in Business, Management, Computer Science, Information Systems, or a related field, or the equivalent combination of experience, education, and training

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. * FORTUNE 100 Best Companies to Work For 2026 * Yello and WayUp Top 100 Internship Programs 2025 * Computerworld Best Places to Work in IT 2026 * Most Loved Workplace - America's Top Most Loved Workplaces 2025 * 2025 PEOPLE Companies That Care * Newsweek Most Trustworthy Companies in America 2026 * Military Times 2025 Best for Vets Employers * Forbes 2026 America's Best Large Employers * Forbes 2025 America's Best Employers for New Grads * Forbes 2025 America's Best Employers for Tech Workers * 2025 RippleMatch Campus Forward Award Winner for Overall Excellence * Military.com Top Military Spouse Employers 2025 * 2026 Handshake Early Talent Award * Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026 From Fortune Magazine. 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at View email address on click.appcast.io or by calling View phone number on click.appcast.io. This team cannot provide any information on job postings or application status. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site. Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process. Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.