Eligibility Assistant Customer Service

Overview

THIS POSITION IS LOCATED IN EAST CHICAGO INDIANA

Knowledge Services has a great opportunity for a strong customer service focused individual who wants to make a difference in their daily work life with the FSSA / Division of Family Resources (DFR) as an Eligibility Assistant. This position will provide general office support and assistance for case workers and clients applying for public assistance. This position will provide customer service and interact directly with the general public clients office staff and other state personnel. The DFR is responsible for determining eligibility for individuals applying and/or receiving public assistance. Programs include TANF (cash assistance) SNAP and Medicaid. The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork processing or pushing applications and assisting clients who are applying and/or receiving public assistance among other administrative tasks.

Knowledge Services established in 1994 and headquartered in Indianapolis IN is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski CEO Guidesoft Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP) Employer of Record / Payrolling Services National Recruitment and Staffing Services. We provide outstanding services to major organizations in various industries including; IT Healthcare Entertainment Media Federal and State Governments Public Utilities Telecom Manufacturing and more.

As such Knowledge Services is committed to providing opportunities for growth in our company in each team member and in our relationships. We believe titles do not define a person but provide a framework to each persons endless potential. Our focus on improving our team product and processes drives us every day. We are guided by our four Pillars that set the foundation of who we are and how we conduct business: Knowledge Integrity Innovation and Service.

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Qualifications

• Desire to help others
• Strong customer service background
• Ability to maintain confidentiality
• Handle conflict in a calm manner
• Reliable and dependable in the work place
• Ability to multi task
• Proven job stability
• High School diploma or equivalent
• Clean criminal background
• Previous experience as a Customer Service Representative Cashier Clerk Administrative Assistant Receptionist or Front Office desired

This is a long-term position where you can make an immediate impact on your community plus the potential for promotion. The wage is $15.00/hr with paid time off benefits and a 37.5 hour work week of Monday-Friday 8:00AM-4:30PM.

If you are looking for a position that could be the start of your career apply now for immediate consideration.

Physical Requirements:

• Job frequently requires sitting handling objects with hands.
• Job occasionally requires standing walking reaching talking hearing and lifting up to 25 pounds.
• Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process please contact .

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws. People with disabilities veterans and military families are encouraged to apply.

#INDDFR

Required Experience:

Junior IC