Call Center Representative

Call Center Representative (Full Time)
Department:: Medical Intake

Call Center Representative

Make a Difference Every Day at HealthCore Clinic

At HealthCore Clinic , every phone call is an opportunity to help someone access the care they need.

As a Federally Qualified Health Center, we serve patients from diverse backgrounds, including individuals who speak multiple languages and those who may be insured or uninsured. Our integrated approach brings medical, dental, behavioral health, and pharmacy services together to care for the whole person.

We are looking for a compassionate, energetic, and community-minded Call Center Representative who enjoys helping people and creating positive experiences.

What You'll Do

• Answer patient calls with professionalism and kindness.
• Schedule, confirm, and update appointments.
• Complete patient pre-registration.
• Take accurate messages and communicate them to providers.
• Help patients navigate questions about their care.
• Provide backup support for the front desk and nursing teams when needed.

What We're Looking For

• CNA or Medical Assistant background, as this position may assist with clinical support.
• Compassionate, dependable, and professional approach to patient service.
• Strong communication, organization, and teamwork skills.
• Comfort working in a fast-paced, patient-centered environment.
• Bilingual skills are a strong plus.

Why Join HealthCore Clinic?

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• 401(k) with Employer Contribution
• Tuition Reimbursement
• Supportive, Mission-Driven Culture
• Meaningful Work That Improves Lives Every Day

Join Our Mission

If you are innovative, dependable, enjoy working as part of a team, and are ready to make a difference in your community, we would love to meet you. Join HealthCore Clinic and help us make every patient feel welcomed, heard, and supported. Apply today!

HealthCore Clinic is an Equal Opportunity Employer and values diversity in the workplace.