Public Safety Dispatcher

Job Description:

This role serves a dual function supporting both university-wide communications and the Department of Public Safety. The position is responsible for managing incoming communications from the public, parents, and internal stakeholders, while also supporting campus safety operations by dispatching officers and monitoring security systems.

Under limited supervision, this role requires the ability to manage multiple communication channels simultaneously, assess urgent situations, and coordinate responses to ensure a safe and well-informed campus community.

Key Responsibilities

University Communications Support

• Answer and manage incoming calls from the public, parents, agencies, and campus community
• Provide accurate information or route inquiries to appropriate offices
• Serve as a central resource for general campus information
• Maintain a high level of professionalism and customer service

Public Safety Dispatch & Operations

• Operate multi-line telephone and multi-channel radio systems
• Monitor security systems and alarms
• Receive, assess, and prioritize calls for service
• Dispatch officers and coordinate response efforts
• Maintain communication with field units and provide support as needed
• Enter and update information in dispatch and reporting systems
• Receive and share critical information from multiple sources

Requirements:

Required Qualifications

• Flexibility to work varied shifts as needed
• Ability to operate multi-line phone systems and radio communications equipment
• Ability to remain calm and effectively manage crisis or emergency situations
• Strong decision-making skills with the ability to quickly analyze information
• Demonstrated ability to multitask and prioritize competing demands
• Excellent interpersonal and customer service skills
• Strong verbal communication and phone handling skills
• Proficient keyboarding and data entry skills
• Experience working with computer systems, including:
• Microsoft Office (Word, Excel, Outlook)
• Internet applications
• Strong organizational and clerical skills

Preferred Qualifications

• Experience in dispatch, emergency communications, or public safety environment
• Familiarity with systems such as Banner, Report Exec, or Bosscars
• Previous experience in higher education or campus safety operations
• Training or experience in call triage or emergency response coordination
• Experience training or mentoring staff

Additional Information:

Pay Rate: $19.51 per hour


*The hiring pay rate above represents the University's good faith estimate at the time of posting in compliance with the Albany County Salary Transparency Law.

Siena University offers a generous benefit package to eligible full-time employees. The highlights include:

• Retirement plan contribution equal to 10% of compensation (as defined under the plan) after meeting the plan's eligibility requirements
• Tuition reimbursement and exchange opportunities for eligible employees, spouses, and dependents
• Health, dental and vision insurance
• Eligible University employees enjoy a work schedule that includes half-day Fridays in the summer and an expansive holiday schedule, including up to two weeks off during winter break
• Other perks currently include complimentary breakfast Thursdays in the dining hall, access to University community lectures and productions, complimentary University gym and library memberships, discounted and complimentary tickets to Siena Division I sporting events, and more.

Siena University is a Franciscan and Catholic institution and expects members of its community to be knowledgeable about its mission and to make a positive contribution to that mission.

Siena cares for and values each member of its workforce and actively supports upward mobility. We are a community of Siena Saints, and as we often say, the world needs more Saints!

Siena University is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.



Application Instructions:

Please submit a cover letter, resume and contact information for three references.

A background screening is required for finalist applicants for all University positions.