QA Functional Tester

QA Functional Tester (AN3) - Hybrid | Brooklyn, NY
Location: Hybrid (3 days onsite -Brooklyn, NY / 2 days remote)
Duration: May 1, 2026 - April 29, 2027 (1 year)
Hours: 35 hours/week (Mon-Fri)

Overview
Our client is seeking a QA Functional Tester to support the Customer Service Management System (CSMS), a critical platform used to manage non-emergency city services and public requests. This role focuses on testing enhancements, defect fixes, and system upgrades within a Microsoft Dynamics CRM environment and associated digital platforms (portal, mobile, SMS).

Key Responsibilities

• Review requirements for completeness and testability; provide QA sign-off
• Develop test strategy, test plans, and detailed test cases
• Execute test cases and document results
• Track, report, and resolve defects using tools like Azure DevOps or JIRA
• Prepare test data and maintain test scripts
• Support deployments and contribute to regression/sanity testing
• Identify opportunities for automation and performance testing
• Maintain documentation (SharePoint, test systems, etc.)
• Collaborate with cross-functional teams and stakeholders

Required Qualifications

• 8+ years of QA experience in complex enterprise environments
• Strong experience with Azure DevOps (TFS/VSTS) or similar SDLC tools
• Experience mapping requirements to test cases
• Experience testing web-based (HTML) applications
• API/Web services testing experience (Postman, SoapUI)
• Knowledge of CSV, XML, JSON data formats
• Familiarity with reporting/query tools (e.g., Dynamics CRM, Power Query, Access)
• Strong documentation, defect tracking, and communication skills
• Ability to work independently and drive tasks to completion

Preferred Qualifications

• Experience with Microsoft Dynamics CRM
• UI test automation (Selenium, UFT/QTP)
• SQL knowledge for data validation
• Experience testing mobile applications
• Understanding of SOA architecture, REST/SOAP APIs
• Exposure to NYC government environments