Logistics Coordinator

Your Job KBX is searching for a Logistics Coordinator to work directly with customers, carriers, and across other KBX teams to provide exceptional customer service. The successful candidate will have excellent customer service, communication, and organizational skills as well as a high degree of initiative to find and drive solutions for our customers. The Logistics Coordinator role is located out of our Green Bay office. The schedule is 7:30 am - 4:00 pm, Monday - Friday. Our Team KBX Logistics is the true transformer of the 3rd party logistics (3PL) industry. Waste is our enemy; status quo is our nemesis. Our mission? Create a competitive advantage for our partners by delivering logistics technology and solutions that others can’t or simply won’t. If disrupting an industry appeals to you, this company is where you belong. KBX Logistics is the product of over 100 years of evolution and revolution. We got our start as a small transportation team in 1919 and are currently one of the largest 3PLs in the US. With Koch Industries as our parent company, the challenge is to always be thinking bigger and better. We have more than doubled in size over the past 5 years and we’re just getting started! What You Will Do Communicate with external customers to schedule pick-up and/or delivery appointments Partner with other departments to reschedule missed pick-up and/or delivery appointments Handle communications from external customers regarding various pick-up and/or delivery questions Develop and maintain business relationships across the supply chain with both internal and external customers Analyze trends, processes, and key performance indicators to drive solutions that improve service, productivity, and eliminating waste Collaborate with internal and external teams to determine solutions that positively impact all constituencies involved Support the transportation process for specific facilities or for customer accounts requiring specialized equipment Maintain proper documentation for standard operation procedures Track and provide a high level of communication on load statuses Resolve unplanned events with carriers which could include: time delivery days, accessorial charges, etc. Utilizing all the tools and resources available, especially the transportation management systems to meet the customers’ expectations and service metrics Work with customers and carriers through service sensitive situations and handle in a respectful manner Support operational needs by taking on various tasks Who You Are (Basic Qualifications) Experience working with customers Experience using Microsoft Office programs such as Word, Excel, Teams, and Outlook What Will Put You Ahead Experience working in the Supply Chain or Logistics or Transportation industry Experience using inventory or transportation management system(s) Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. #J-18808-Ljbffr