Transfer Center Specialist

Are you a detail-oriented and compassionate Transfer Center Specialist looking to make a meaningful impact in patient care coordination? Apply today and help connect patients to the specialized care they need.

What the job is like

• Pay: $50.00-$58.00 Hourly
• Schedule: NOC 7:00pm-7:00am or Day Shift 7:00am-7:00pm
• Shifts: 3*12 -hour shifts, Monday-Sunday (Including weekends)
• Location: Palo Alto, California
• Duration: 13 weeks initially, with the possibility of extension

What's in it for you

• Competitive pay
• Great working location
• Health/vision/dental/life insurance
• Refer-a-friend bonus*
• Weekly payroll
• 24-hour accessibility
• Personalized service

MINMUM QUALIFICATIONS
Education Qualifications:

• High School Diploma or equivalent

Experience:

• Two years experience of progressively responsible and directly related work experience (Transfer Center experience for a hospital setting, Emergency Medical Dispatcher, ED Technician)

Preferred:

• Paramedic license NREMT/Paramedic or EMT license NREMT preferred
• EPIC experience
• BLS - Basic Life Support

Skills Required:

• Knowledge of Medical Terminology
• Knowledge of the Emergency Medical Treatment and Active Labor Act (EMTALA) and related regulations.
• Knowledge of the requirements and regulations of third-party payers, such as Medi-Cal, Medicare, CCS and other government programs as well as private insurance preferred.
• Ability to perform complex tasks, prioritize multiple projects, and work under pressure to meet deadlines in a fast-paced environment
• Ability to remain calm under pressure and apply sound judgment

Responsibilities:

• Performs timely and accurate initial telephone intake for pediatric and maternal transfer and consult requests from referring hospitals, clinics and other healthcare facilities
• Validates patient identity information and determines whether the patient has an existing medical record before creating a new patient medical record
• Continuously triages incoming and pending transfer and consult requests based on available clinical information, patient condition, level of urgency, and current Transfer Center activity
• Identifies the appropriate accepting or consulting provider based on clinical information and obtains additional details from the referring clinical team when needed
• Coordinates requests by facilitating timely connection between referring providers, accepting or consulting providers, transport teams and other clinical stakeholders
• Applies established transfer criteria to determine steps for EMTALA-related requests, higher-level-of-care requests, family-requested transfers, same level-of-care transfers, and requests requiring financial clearance
• Maintains shared situational awareness with Transfer Center colleagues by communicating active calls, pending requests, provider connections and relevant updates
• Utilizes Transfer Center telephone systems, electronic medical record (EPIC), secure paging system (SmartPage), internal messaging systems (Voalte, Teams chat, etc.) and other electronic tools to support accurate documentation, communication and coordination of requests.
• Collaborates with Patient Placement to confirm bed availability, communicate transfer acceptance and provide estimated time of arrival for incoming transfers
• Serves as communication point between referring facilities, receiving teams, Patient Placement, and transport partners to support continuity throughout transfer and consultation workflows
• Escalates barriers, delays, unclear requests, capacity concerns or workflow deviations according to established Transfer Center escalation pathways
• Provides clear handoff of active and pending requests, unresolved barriers and required follow-up actions to Transfer Center colleagues at shift change or during coverage transitions
• Maintains professional, clear and service-oriented communication with referring facilities, providers, transport teams, and internal team members to support timely coordination of transfer, consult and transport requests

Who we are

Power Personnel has been working with healthcare professionals like you since 1994. We are the experts in healthcare staffing in Northern California. That's why so many hospitals, clinics and healthcare facilities rely on us for filling critical positions. If you want competitive pay, excellent working conditions and a team that supports you, Power Personnel is the place to be!

Refer a friend at View email address on jobs2careers.com and get $500 bonus for every referral! *
*In order to get the bonus, the person referred must work at least 20 shifts.