Front Desk Associate

Front Desk Associate

Title: Front Desk Associate/Night Auditor Reports to: Front Desk Lead & General Manager

Required Tasks: According to Hotel Standards:

• Guest Check-in & Check-out
• PMS Operations
• Cash Handling & Credit Card Transactions
• Switchboard Operation and Telephone Etiquette
• Front Office Emergency/Security Procedures
• Reservations-Guest Rooms
• Assist with Administrative Duties as assigned by Management
• Keep Front Desk Area & Lobby Neat & Tidy and Clean Daily
• Set up Breakfast Bar or Refill/Monitor Cleanliness of Bar & Tables
• Minor Decision Making
• Take Group Reservations & Set up Group Blocks
• Sales of Guest Rooms with New Arrivals and Phone Inquiries
• Follow All Policies & Procedures as Outlined in the Employee Handbook
• Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Nametag
• Operate Laundry as Directed
• Maintain a Professional Attitude to all Guests, Associates & Vendors

Required Skills:

• Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
• Basic Math
• Hand Writing
• Computer Skills/Keyboard/Typing Skills
• Operate a 10 Key Calculator
• Hospitable, Civil Contact with the Public
• Ability to Work Independently, with Little to no Supervision
• Ability to Complete Multiple Tasks Simultaneously
• Night Audit/Basic Accounting Skills/Training