Field Operations Supervisor

At Serve Robotics, we're reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It's designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.


The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We're looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

Who We Are

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

About the Role

We are looking for a highly motivated Field Operations Supervisor to lead our field operations technician team while also providing technical support for our autonomous robot fleet. This hybrid role requires both leadership and hands-on problem-solving-you will oversee daily operations while also troubleshooting, maintaining, and improving our robots in the field.

This position is ideal for someone who enjoys working at the intersection of operations, technology, and robotics-balancing team management, logistics, and hands-on technical work.

Responsibilities
Operations Leadership & Team Management

• Hire, train, and develop a team of field operations associates
• Lead daily operations, ensuring smooth deployment and retrieval of robots.
• Monitor and evaluate staff and robot fleet performance to meet KPIs and service operational objectives.
• Collaborate cross functionally with the organization to identify pain points and product needs to increase efficiencies in operations
• Coordinate with Operations, Hardware Management, and HR for personnel administration, including performance appraisals, promotions, and compliance with company policies.
• Ensure proper documentation of operational procedures and performance improvements.

Robotics Technical Support & Maintenance

• Troubleshoot, diagnose and repair robots using hardware and software tools.
• Monitor and support the fleet in the field, resolving real-time operational issues.
• Conduct component- and assembly-level testing to identify performance issues.
• Create and implement SLA's to track team performance and report against
• Provide feedback to engineering and development teams to refine hardware, software, and operational processes.
• Track, manage, and maintain lab and component inventories.
• Log repair activities in Jira, including photos and videos, to inform hardware and software teams..
• Maintain the cleanliness and appearance of robots to uphold Serve Robotics' brand image.

Qualifications

• 5+ years of experience hiring and managing a team of 5+ employees in operations, hardware, logistics, or a related field.
• 5+ years in field operations, delivery, logistics, or technical support.
• Strong oral and written communication skills.
• High-level interpersonal skills to work effectively independently and across all levels of the organization.
• Strong organizational, collaboration, and problem-solving skills.
• Ability to work weekends, evenings, and holidays on-site.
• Valid U.S. driver's license and ability to drive U-Haul-sized vehicles.
• Ability to lift 70 lbs and spend extended periods on your feet.

Technical Skills

• 3+ years of experience in electro-mechanical, robotics, automotive, electronics, or a similar technical field.
• Proficiency with diagnostic tools, including multimeters, oscilloscopes, and bench equipment.
• Experience with software and hardware troubleshooting.
• Familiarity with Jira or similar documentation tools.

What Makes You Standout

• Bachelor's degree in Business, Economics, Engineering, or a related field.
• 3+ years of experience in customer resolution & support.
• Experience at high-growth, fast-paced startups.
• Familiarity with Google Suite (Docs & Sheets).
• Passion for efficiency, innovation, and robotics.
• Multi-lingual (Spanish preferred).
• Experience with rapid prototyping, testing, or instrumentation.
• Comfortable riding a bicycle in a city environment.
• Comfortable driving a sprinter van in big city environment