Client Advisor - Beverly Hills

Role Overview As an Ambassador of the Maison, the Client Advisor will achieve sales targets directed by Management and strive to develop a strong client database, increasing frequency of shop visits. They will consistently give each client an exceptional experience, build lasting relationships, use storytelling and product knowledge to provide an immersive experience, and create memorable moments. They will have knowledge of daily boutique operations and work with the boutique team daily to optimize performance. Responsibilities Consistently achieve or exceed the monthly sales target, as directed by Management. Work with Boutique Manager on special client requests. Ensure each client receives exceptional customer service and a welcoming environment in the boutique. Support after‑sales clients with helpful solutions in accordance with Maison values. Support e‑commerce clients and phone inquiries to schedule appointments and arrange correspondence. Possess extensive knowledge of industry news, competitive brands, and high‑jewelry pieces and selling ceremony to build momentum towards sales achievement. Expert in clientelling to cultivate new and nurture existing client relationships. Partner with management and Corporate Team on CRM initiatives. Accurately capture client data for all prospects and clients. Consistently follow up with clients and use CRM tools to build relationships. Resolve client issues and escalated matters appropriately. Support the boutique and Corporate Team with in‑store and off‑site events; develop community relationships and explore potential events to increase brand awareness and customer loyalty. Understand and comply with all policies and procedures set by the Maison. Assist with daily set‑up and breakdown of the boutique, and communicate any maintenance issues. Actively participate in inventory and cycle counts to prepare for a successful audit. Assist with operational requests in a timely manner when needed from Corporate Team and Italy headquarters. Maintain visual integrity adhering to brand standards for vitrines and boutique aesthetic. Perform special projects as designated by boutique management. Qualifications High School Diploma; College degree preferred. Luxury retail or hospitality experience is preferred. Excellent understanding of the luxury client experience and customer service. Computer proficiency: Excel, Word, PowerPoint. Excellent written, verbal, and interpersonal communication skills. Experience with logistics and operations. Self‑starter with a team‑player approach. Flexibility to work on evenings, weekends and holidays, as needed. Ability to spend long periods of time standing. Compensation & Benefits Hourly Rate: $28 to $32 per hour; salary will be negotiated based on relevant skills and experience. Richemont offers a generous compensation and benefits package for eligible employees. Core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available, along with access to the employee assistance program. The company offers income protection solutions including life insurance, disability benefits, and a 401(k) with employer match. The package includes a wellness reimbursement benefit and paid time off. Associates are encouraged to give back to their local community through volunteer time off days. #J-18808-Ljbffr