CIS Homeless Outreach Case Manager - Oahu

CIS HOMELESS OUTREACH CASE MANAGER – Oahu
Support Recovery. Connect Communities. Change Lives with Mental Health Kokua.

Are you passionate about making a difference in the lives of adults experiencing homelessness and mental illness? Mental Health Kokua (MHK) is seeking a CIS Homeless Outreach Case Manager to join our Oahu team. In this pivotal role, you’ll deliver outreach and housing transition services, connect clients with essential community resources, and serve as a trusted advocate on their path to stability and recovery.

As a Case Manager, you’ll build relationships with clients in the field, coordinate care with partner agencies, and use your problem-solving skills to help individuals overcome barriers and achieve their goals.

CIS Homeless Outreach Case Manager Responsibilities:

• Maintain a caseload of up to 15 clients and meet with each client at least four times per month.
• Provide field-based outreach to engage adults with serious mental illness who are not connected to care.
• Use motivational interviewing, incentives, and relationship-building to establish trust and promote participation in services.
• Assess needs, coordinate referrals for psychiatric, medical, and housing services, and assist with obtaining identification and health plan enrollment.
• Complete and document clinical assessments, service plans, progress notes, and data reporting in accordance with agency and funding requirements.
• Participate in case conferencing and collaborate with the Continuum of Care, Ohana Health Plan, AMHD, and other providers to coordinate housing placement.
• Enter data in the Homeless Management Information System (HMIS) and complete monthly reporting.
• Confirm insurance coverage and payer authorizations regularly.
• Maintain accurate, confidential client records and adhere to all state and federal regulations.
• Participate in supervision, training, and team meetings to ensure high-quality, person-centered services.
• Perform other duties as assigned by management.

CIS Homeless Outreach Case Manager Requirements:

• Minimum qualifications include a high school diploma and three years of work experience in human services.
• Preferred qualifications include a bachelor’s degree with coursework in psychology or social work and experience supporting individuals with co-occurring mental health and substance use challenges.
• Candidates must demonstrate strong interpersonal, communication, and problem-solving abilities; be tolerant and effective in crisis situations; and have the flexibility to work non-traditional hours as needed.
• Required certifications and credentials include current CPR, First Aid, and TB Clearance; a valid Hawaii driver’s license, vehicle insurance, safety inspection, and a clean driving abstract; and the ability to pass a criminal background check.
• Must be able to lift up to 25 lbs and travel throughout Oahu to engage clients in the field.

Benefits of Joining MHK:

• Medical & Vision Insurance (UHA or Kaiser)
• Dental Insurance (HDS)
• Supplemental & Pet Insurance
• 403B Retirement Plan
• Identity Theft & Legal Protection
• Paid Leave & Holiday Pay
• the opportunity to receive education on the 12 Core Functions (CSAC competencies), the referral process for detoxification and residential treatment services, gain experience facilitating group counseling sessions, and participate in monthly clinical supervision with a Certified Clinical Supervisor (CCS) to support progress toward CSAC certification.

Why Choose MHK?

At Mental Health Kokua, we believe in “Opportunities to Begin Again.” As a CIS Homeless Outreach Case Manager, you’ll be part of a team committed to helping individuals regain stability, dignity, and hope. Your dedication will open doors for those who need it most.

Be the connection to a new beginning and a place to heal. Join us and apply today!