Customer Care Representative
Martti
- # Customer Care RepresentativeApplylocations: Remote Anywhere in UStime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR-0863**Summary**Description**Purpose of Role:**The Customer Care Representative serves as the first point of contact for clients and plays a pivotal role in delivering exceptional customer experiences. This role is responsible for answering all incoming calls and emails, providing accurate and timely responses to customer inquiries, and resolving issues efficiently. The role requires a strong focus on building and nurturing client relationships to drive mutual success for both the customer and the company.**Essential Responsibilities:*** Provide remote technical and customer support, ensuring timely resolution of issues and customer satisfaction.* Respond to customer and internal support requests via phone, email, and ticketing systems in accordance with established SLAs.* Monitor support queues, prioritize incidents, and process assigned tickets within required service timeframes.* Diagnose and resolve basic hardware, software, connectivity, and service-related issues, escalating tickets as needed when immediate resolution is not possible.* Clearly communicate solutions and maintain accurate documentation for knowledge sharing and future reference.* Monitor and manage assigned support tickets to ensure timely resolution.* Train customers on the use of company devices, services, features, and related offerings.* Manage Tier 4 customer account activities, including implementations, renewals, and ongoing account support.* Deliver professional, friendly, and effective customer service in a fast-paced, high-visibility environment.* Collaborate effectively with team members and other departments to resolve customer concerns.* Work a schedule that includes overnight and weekend hours, as well as participation in an on-call rotation as required.* Support special projects and other duties as assigned.**Knowledge, Skills and Abilities:*** Excellent verbal and written communication skills.* Excellent interpersonal skills to build rapport with clients.* Exceptional customer service skills and phone etiquette.* Minimum of 2 years of experience in telephone customer service, IT Help Desk, or similar role.* Ability to manage multiple tickets while maintaining attention to detail.* Experience with ticketing systems (Zendesk, Salesforce, ServiceNow, Jira, or similar).* Familiarity with Microsoft 365 applications and Windows operating systems.* Knowledge of customer support best practices and service delivery standards.* Technical aptitude to learn proprietary Equiti products and services.* Strong attention to detail and documentation practices.* Ability to manage multiple tasks and prioritize workload effectively.* High school diploma or equivalent required.* Associate or Bachelor’s degree preferred.* Hardware or Network Certification preferred.**Relevant Working Conditions/Physical Demands:*** Have access to high-speed reliable internet (10 Mbps down/10 Mbps up).* Have a quiet, dedicated workspace free from distraction.* Sitting/Stationary: Often requires sitting at a desk and looking at a computer screen for 70% - 90% of the workday.* Fine Finger Dexterity: High use of keyboards, computer mice, and standard office equipment.* Lifting/Moving: Minimal physical exertion; occasionally required to lift or carry office supplies, files, or packages weighing up to 15 - 50 lbs.* Mobility: Intermittent standing, walking, and bending or stooping to retrieve files.### About UsAt Equiti, we provide solutions that **Empower Equitable Care for All**!Equiti empowers providers and underserved communities with advanced technology and actionable insights. Together with our partners, we help to ensure that everyone, everywhere can access the quality care they deserve.Come join us! People like you help us make transformative impacts on healthcare access, quality, and outcomes each day.
- J-18808-Ljbffr Martti
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Care Representative in Brooklyn, NY vacancy
- ...experience working in a retail environment? Do you enjoy solving customer inquiries and creating relationships via phone? Are you... ...question, apply here! Hillside Honda is hiring for Customer Care Representatives to join our sales team! WHAT WE OFFER: * Health & Dental...SuggestedFull timeWeekend workAfternoon shift
Hillside Honda
Jamaica, NYa month ago - ## Customer Care RepresentativeApplyremote type: Hybridlocations: Solon, OH, UStime type: Full timeposted on: Posted Todayjob requisition id: R22918We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that...SuggestedFull timeTemporary workWork at officeWorldwideFlexible hoursShift work
nVent
Brooklyn, NY3 days ago - ..., Howard, Jones, Kimble, Mason, McCulloch, Menard, Mitchell, Nolan, Runnels, Scurry, and Taylor counties. The Regional Customer Care Representative I (RCCR I) provides regional support to County Farm Bureau offices through staffing coverage, training, coaching, mentoring...SuggestedTemporary workWork at officeNight shift
$18 - $31 per hour
## Customer Care RepresentativeApplylocations: US-NJ-Washingtontime type: Full timeposted on: Posted Todayjob requisition id: R-070831... ...lives, and preserve the planet."**What do our Customer Care Representatives do?**This position is responsible for inbound and outbound contacts...SuggestedHourly payFull timePart timeLocal areaImmediate start- ## Customer Care RepresentativeApplylocations: Baltimore, MDposted on: Posted Yesterdayjob requisition id: JR100068Thomasville Restoration... ...to the Head of Remote Estimating, the Customer Care Representative serves as the primary administrative support role for the Desk...SuggestedFor contractorsWork at officeImmediate startRemote work
$26 - $28 per hour
...Have you ever wished the open road could be your office? If so, then consider becoming U-Haul Company’s newest U-Box Customer Care Representative (CCR; local delivery driver). As a CCR, you will be responsible for U-Box containers and ensuring that customers are provided...Hourly payWork at officeLocal areaU-Haul
Jamaica, NY2 days ago- Field Customer Care Representative Trainee Brazoria County-La Marque, 14045 Delany St, La Marque, Texas, United States of America Job Description Posted Wednesday, August 12, 2026 at 5:00 AM The Voice of Texas Agriculture. Company Name: Texas Farm Bureau Casualty Insurance...TraineeshipCasual workWork at office
- Job Description Customer Care Representative We are Lennar Lennar is one of the nation’s leading homebuilders, dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates by building quality homes and providing...Live inWork at officeLocal areaRemote workFlexible hoursAfternoon shift
- ...and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and... ...applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital...Full timeTemporary workCasual workWork at officeLocal areaRemote work
- ...domestically, is continuing our drive as the premier leader in the express delivery industry. We place great value on people: employees, customers, service partners, and the community and we have a strong belief in Corporate Values which brings a strong working relationship....Full timeFlexible hours
KEX Express
Jamaica, NY19 days ago - ...also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health...
- ...Job Description Job Description Client Service Representative Location: 100% onsite position in the Valley Stream, NY office About Platinum Filings: Platinum Filings is a global leader in due diligence, corporate, and compliance services for industry professionals...Work experience placementWork at officeFlexible hoursAfternoon shift
Platinum Filings
Valley Stream, NYa month ago $26 - $30 per hour
...industrial, and infrastructure projects. Our shop produces beams, columns, stairs, rails, platforms, embeds, bollards, supports, and custom steel assemblies that are shipped directly to job sites. We are hiring a Structural Steel Fitter who can read shop drawings, lay...Hourly payWeekly payShift workpeople-solutions-center
Brooklyn, NY4 days ago$19 per hour
...Compensation Details: $19.00 per hours Job Description: Customer Service Representative What You’ll Do R eceives telephone inquiries from retailers regarding order status, adjustments, stock on hand, etc. Retrieves retailer information, stock status information, status...Hourly payLocal areaAce Hardware
Brooklyn, NY3 days ago- ...Next Job Abroad is seeking Dutch-speaking Customer Service Representatives to join an international team in Greece, supporting a leading automotive group behind Alfa Romeo, Jeep, Citroën, Fiat, and more. You will assist customers with vehicle features, connected services...
Next Job Abroad
Brooklyn, NY4 days ago $19.69 - $34.13 per hour
## Customer Service Representative- Field ServicesApplylocations: Denver, Coloradotime type: Full timeposted on: Posted Todayjob requisition id: R5727**Who We Are**Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different...Temporary workCasual workLocal areaInvitation Homes
Brooklyn, NY3 days ago$14 - $18 per hour
Tractor Supply Cashiers and Customer Service Associates operate the register, assist customers with purchases and product questions, restock shelves, help maintain store cleanliness, assist with returns and exchanges, and support general store operations. This position...Hourly payFull timeTractor Supply
West New York, NJ4 days ago- ...Customer Success Team Member Mixed is looking for an experienced and detail oriented person to join our Customer Success Team to help scale our rapidly growing business. Mixed launched in 2021 and has grown 25x in the past year, bootstrapped and profitably. With the success...
Mixed by Nasrin
Brooklyn, NY4 days ago $15 - $17 per hour
...Northwest Exterminating is hiring an Administrative Professional in Opelika, AL. You will be the crucial link between customers and service teams, handling calls, scheduling, and documentation to keep operations running smoothly. We offer starting pay of $15-$17 per hour...Hourly payNorthwest Exterminating
Brooklyn, NY3 days ago- ...UNIT IBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing... ...to drive exceptional outcomes for our customers. The courage our IBMers have to make... ...accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family...Full timeContract workTemporary workPart timeWork at officeShift work1 day per week
IBM
Brooklyn, NY3 days ago $790 per week
...Looking for a customer service job? This one pays you to give your opinion — no phones, no scripts, no customer service experience needed. Maxion Research runs paid studies where real companies pay for honest feedback on their products and services. Active members...Remote workMaxion Research
Jersey City, NJ1 day ago$15 per hour
Cornerstone Brands Customer Service Specialist page is loaded## Cornerstone Brands Customer Service Specialistlocations: Kentucky Remote:... ...company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits...Hourly payFull timeLocal areaRemote workWork from homeWorldwideShift workQVC
Brooklyn, NY4 days ago- ...Job Title: Customer Service Representative Employer: Lowe’s Job Description: As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, resolving issues, and providing...
Lowe's
Jersey City, NJ4 days ago $28.65k - $31.67k
...endorsement and any errors. Enter deposits and issue receipts. Cash checks and pay out money upon verification of signatures and customer balances. Place holds on accounts for uncollected funds. Sell Cashier's checks and other monetary instruments. Process Loan payments...Work at officeRoyal Business Bank
Elmhurst, NY3 days ago$17 per hour
...Part Time Customer Service Representative With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box...Hourly payPart timeNight shiftRaymour & Flanigan
Jersey City, NJ23 hours ago$11.6 - $12.46 per hour
## Lead Customer Service Representative, Full or Part TimeApplylocations: Store 4705215 Bellaire OHtime type: Part timeposted on: Posted Yesterdaytime... ...products to customers* Providing excellent customer care* Communication and friendly conversation* Performing at a...Weekly payTemporary workPart timeLocal areaFlexible hoursShift workAfternoon shiftCircle K Stores Inc.
Brooklyn, NY4 days ago$17 per hour
...Front-Line Customer Service Representative Are you passionate about customer service? Do you like helping others accomplish their financial needs through providing relatable products and services? Are you interested in joining a diverse company where our unique contributions...Hourly payFull timeTemporary workPart timeShift workPAYOMATIC
Corona, NY4 days ago- ...Harps in Oklahoma is looking for a Customer Service Manager (CSM) to oversee front-end operations and ensure exceptional customer service. The ideal candidate will manage cash register operations, coordinate with the service desk, and promote a welcoming environment....Flexible hours
Harps Corp.
Brooklyn, NY4 days ago $19 per hour
...Customer Service Representative Our employees are at the heart of what we do: to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. As part of this commitment, we operate as a "good neighbor" by prioritizing customer...Hourly payEric Safarian
Staten Island, NY4 days ago$14 - $18 per hour
...Walgreens is seeking Customer Service Associates to assist customers, operate cash registers, and support daily retail store operations. Customer Service Associates are responsible for greeting customers, operating the register, processing cash and card payments, assisting...Hourly payFull timePart timeShift workNight shiftWeekend workWalgreens
Queens, NY4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Care Representative. Be the first to apply!
Related searches
- spanish customer service representative Brooklyn, NY
- airport customer service agent Brooklyn, NY
- career services representative Brooklyn, NY
- customer service officer Brooklyn, NY
- at home customer service representative Brooklyn, NY
- bilingual customer service representative spanish english Brooklyn, NY
- customer service representative no experience Brooklyn, NY
- full time customer service associate Brooklyn, NY
- part time customer service representative work from home Brooklyn, NY
- customer associate Brooklyn, NY