Call Center Specialist

Job Title: Call Center Specialist Location: Anchorage, AK 99508 Department: Clinic Support Services Summary of Duties A nonexempt position responsible for answering all incoming calls and directing calls to the proper department or personnel. Essential Functions Answer all calls in a friendly professional manner. Determine the caller’s need and connect the call to the correct person or extension. Respond to emergency calls from doctors, hospitals, and patients in accordance with established procedures and protocols. Retrieve and deliver messages received by the after‑hours voice mail system. Pay Range $20–25 per hour to start (dependent upon experience). Employee Benefits Medical Dental Vision Colonial Life Elective Benefits Life Insurance Profit Sharing 401(k) HSA FSA Employee Assistance Program Wellness Program PTO – starting at up to 5.84 hours per pay period (increases with years of service) 8 paid holidays per year FMLA Qualifications Education: High School Diploma or equivalent, with knowledge of medical terminology. Experience: Preferred: One year of switchboard experience in a health‑care setting. Minimum: Customer service experience and knowledge of proper telephone etiquette. Additional Information This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. #J-18808-Ljbffr ALASKA HEART INSTITUTE