Global Invoicing Lead

Job Description

Job Description

We are looking for a Global Invoicing Lead to guide a complex billing operation within our manufacturing organization in Eden Prairie, Minnesota. This position owns the overall invoicing framework, ensuring invoices are issued accurately, on schedule, and in line with contractual, tax, and regulatory expectations across multiple entities and revenue types. The role works closely with finance, operations, commercial partners, customer support, compliance, and technology teams to strengthen billing performance, reduce disputes, and improve the customer experience.

Responsibilities:
• Direct the full invoicing lifecycle, from the initial billing trigger through review, distribution, corrections, dispute management, and transition to downstream finance processes.
• Create and maintain standardized billing policies, operating procedures, calendars, escalation protocols, and documentation practices across regions and legal entities.
• Monitor invoicing activity across diverse business models, including product, service, recurring, project-based, and adjustment billing, to ensure consistent execution.
• Build and manage performance reporting that tracks invoice accuracy, turnaround time, backlog, disputes, rework, delivery issues, and manual processing trends.
• Lead structured quality reviews using targeted validation methods to identify risks and improve invoice reliability.
• Strengthen internal controls by implementing pre-bill checks, approval requirements, exception reporting, reconciliations, audit support, and record retention practices.
• Serve as the primary escalation contact for complex billing issues, customer disputes, and cross-functional breakdowns, driving root cause analysis and corrective action.
• Partner with accounting and business stakeholders to support revenue alignment, close activities, reporting needs, and process improvements that reduce preventable invoice errors.
• Champion standardization, simplification, and automation initiatives across invoicing workflows, reporting, and controls while supporting broader finance transformation efforts.
• Provide leadership to billing support resources by setting priorities, coaching team members, reinforcing quality expectations, and encouraging consistent global practices.• At least 7 years of experience in billing, invoicing, order-to-cash, accounts receivable, finance operations, controllership, or a closely related area.
• A minimum of 3 years in a leadership, supervisory, or end-to-end process ownership role.
• Demonstrated experience managing invoicing across multiple business lines, entities, regions, or billing systems.
• Strong knowledge of billing operations, invoice generation, collections coordination, billing statements, and computerized billing environments.
• Familiarity with international business considerations, including cross-border invoicing requirements and collaboration across jurisdictions.
• Working knowledge of internal controls, reconciliations, compliance expectations, and audit-ready documentation within finance processes.
• Proven ability to analyze invoicing performance metrics, resolve operational issues, and drive process improvement initiatives.
• Effective communication and stakeholder management skills, with the ability to influence cross-functional teams and handle escalations professionally.