Account Manager - 3PL Warehouse

Job Description

Job Description

Nimbl Fulfillment is on a mission to create exceptional experiences for our customers. Founded in 2005 to fulfill untapped customer demand for assembly work in the Salt Lake Valley, Nimble has grown to be one of the premium full-service fulfillment companies in the western United States. Poised for substantial growth in 2025 and looking for a 3PL Warehouse Account Manager to deliver on tough challenges and lead change in this highly competitive industry. We are a very client-driven group of professionals that take pride in being better than those that are bigger than us. The 3PL business is a “sky is the limit” industry that continues to see massive growth as brick-and-mortar businesses continue to transition to a direct-to-consumer model.

The 3PL Warehouse Account Manager will oversee the management of client relationships for third-party logistics (3PL) services, ensuring that warehouse operations are efficient, meet client needs, and are in line with service-level agreements. The 3PL Warehouse Account Manager will be responsible for overseeing the end-to-end client experience, ensuring operational success, and identifying opportunities for operational improvements and growth.

KEY ROLE AND RESPONSIBILITIES:

Client Relationship Management :

• Serve as the primary point of contact for high-value clients, building and maintaining strong relationships focused on warehouse logistics services.
• Understand client business models, inventory needs, and distribution requirements to provide tailored 3PL solutions that align with their operational goals.
• Regularly check in with clients to assess satisfaction, resolve issues, and recommend new services or improvements. (Quarterly Reviews)

• Ensure that any operational or service challenges are promptly addressed, ensuring minimal disruption to client business.

Operational Oversight & Efficiency :

• Collaborate with warehouse managers and supervisors to improve productivity, reduce costs, and enhance overall service levels.
• Identify opportunities for account growth by proposing additional 3PL services (e.g., value-added services, supply chain improvements) that could help clients optimize their logistics operations. (Customer Service)
• Develop and present account strategies and initiatives that contribute to client satisfaction, retention, and revenue growth.
• Coordinate with sales teams to identify new business opportunities within existing accounts and work to expand relationships.

Account Growth & Strategy :

Reporting & Analytics:

• Provide regular performance updates and metrics related to warehouse operations, client satisfaction, and account performance. (Inventory Accuracy, Order Accuracy, Fulfillment On-Time, Receiving On-Time)

• Analyze operational data to identify trends, inefficiencies, or potential service gaps, and implement corrective actions.
• Prepare reports for clients outlining key performance indicators (KPIs), service delivery metrics, and any improvements or opportunities. (Inventory Accuracy, Order Accuracy, Fulfillment On-Time, Receiving On-Time)

Collaboration & Cross-Functional Support :

• Work closely with warehouse operations, logistics, transportation, and inventory teams to ensure seamless service delivery.
• Act as the liaison between clients and internal teams, ensuring clear communication of expectations, timelines, and special requirements.
• Support other departments with insights and recommendations related to warehouse management, inventory control, and logistics optimization.

Problem Resolution & Continuous Improvement :

• Actively seek to resolve client concerns, challenges, or disputes related to warehouse operations, order accuracy, or inventory management.
• Use client feedback and operational insights to drive process improvements within the warehouse and across the 3PL service offering.
• Lead initiatives to streamline processes, reduce costs, and improve service levels across the warehouse and logistics operations.

Qualifications & Experience:

• Education: Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field. (Master’s degree or relevant certifications in logistics is a plus).
• Minimum of 5-7 years of experience in account management within the 3PL, logistics, or warehouse industry.
• In-depth knowledge of warehouse management systems (WMS), inventory control, logistics operations, and 3PL services.
• Excellent communication and interpersonal skills to build relationships with clients, internal teams, and external vendors.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions.
• Familiarity with logistics software, WMS, and ERP systems (e.g., SAP, Oracle).
• Ability to work under pressure and manage multiple priorities while maintaining operational standards.
• Detail-oriented with the ability to oversee complex operational processes.
• Ability to manage and resolve conflict effectively while maintaining strong client relationships.
• Strong understanding of logistics and supply chain optimization strategies.
• Knowledge of warehouse safety protocols, regulations, and best practices.

Skills :

• Excellent communication and interpersonal skills to build relationships with clients, internal teams, and external vendors.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions.
• Familiarity with logistics software, WMS, and ERP systems (e.g., SAP, Oracle).
• Ability to work under pressure and manage multiple priorities while maintaining operational standards.

Other :

• Detail-oriented with the ability to oversee complex operational processes.
• Ability to manage and resolve conflict effectively while maintaining strong client relationships.
• Strong understanding of logistics and supply chain optimization strategies.
• Knowledge of warehouse safety protocols, regulations, and best practices.

Compensation and Benefits:

• Medical, Dental, and Vision coverage available on the first of the month following 30 days of employment.
• 401K
• Company Sponsored Life Insurance and Employee Assistance Program.
• 1 week first year after hiring date of PTO + 7 Paid Holidays

Nimbl Fulfillment is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Must be authorized to work in the U.S.