Field Service / Applications Engineer
CESNA GROUP INC
Field Service / Applications Engineer
The Field Service / Applications Engineer provides technical support for inspection machines and systems. Responsibilities include installation, maintenance, troubleshooting, training, and customer support. The role also supports pre-sales technical activities, product demonstrations, and sample testing for customers. This position requires frequent travel to customer sites and collaboration with internal teams and headquarters.
Installation and Service
- Plan and coordinate system installations, including site preparation and logistics.
- Install machines and systems and ensure successful customer acceptance.
- Perform preventive maintenance, corrective maintenance, system upgrades, and retrofits.
- Troubleshoot and resolve hardware, software, and process issues.
Technical Support
- Provide technical support remotely and on-site for customers and partners.
- Conduct machine audits, process assessments, and operational improvement recommendations.
- Support testing and validation of new software features and system functions.
- Maintain training and demo machines at company facilities.
Customer Training and Support
- Train customers and colleagues on system operation, maintenance, programming, and best practices.
- Conduct Level 1 and Level 2 training sessions at customer sites and company offices.
- Monitor customer workflows and recommend improvements to maximize system performance.
Pre-Sales and Applications Support
- Support sales teams with technical demonstrations, evaluations, and customer presentations.
- Program customer sample boards for company inspection systems.
- Generate and present detailed reports on sample testing results and system capabilities.
- Assist with proposal preparation and technical consultations.
Reporting and Communication
- Prepare installation, training, evaluation, demo, and expense reports according to company policies.
- Maintain clear communication with customers, internal sales teams, and headquarters regarding progress, issues, and support requests.
Vacancy posted 3 days ago
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