AV Support Specialist

We are seeking a highly skilled and experienced AV Support Specialist to join our client's team in Washington, D.C. This role is crucial for ensuring seamless and effective operation of all audio-visual and conference room systems. The ideal candidate will have a strong technical background in AV technologies, a proven ability to troubleshoot complex issues, and excellent communication skills. This position requires a professional who can manage projects, work with vendors, and apply ITIL principles to deliver exceptional service in a fast-paced environment.
Responsibilities

• Provide technical expertise for the implementation, maintenance, and support of audio-visual and conference room technologies.
• Troubleshoot and resolve technical issues related to Microsoft Surface HUB, Polycom, and other AV equipment.
• Support and manage collaboration platforms, including Microsoft Teams and Zoom, to ensure a high-quality user experience.
• Manage AV-related projects from conception to completion, including planning, execution, and post-implementation support.
• Act as a key point of contact for vendor management, ensuring smooth coordination and delivery of services.
• Maintain documentation and adhere to ITIL principles for incident, problem, and change management.
• Communicate effectively with internal stakeholders and external vendors, providing clear and concise updates on all projects and support issues.

• Demonstrated technical experience in the audio-visual field.
• Relevant engineering certifications with a focus on audio-visual and conference room equipment (e.g., Microsoft Surface HUB, Polycom).
• Current CTS (Certified Technology Specialist) Certification is required.
• Experience with implementing and supporting AV solutions for corporate conference rooms and situation rooms.
• Proficiency in troubleshooting and supporting collaboration technologies like Teams and Zoom.
• Proven project management and vendor management skills.
• Familiarity with ITIL principles and experience with a service management platform like Service-Now.
• Excellent oral and written communication skills with the ability to convey complex technical information clearly.