Manager, Channel & Account Operations

Overview At Pacira, innovation meets purpose. Pacira BioSciences, Inc. is a pioneer in non-opioid pain management and regenerative health solutions. Today, we're building on that legacy with next-generation innovations for chronic, postsurgical, and musculoskeletal pain. Our culture is built on collaboration, innovation, and a shared commitment to helping patients recover faster. We are redefining what's possible in pain management-and we can't do it without talented people like you. Why Join Us? At Pacira, every career is more than a job. Our mission drives us, and every day, we challenge ourselves to achieve the extraordinary. Integrity is at the core of who we are. We value diverse perspectives and the collective strength of a unified team. Join the team in making better possible for patients everywhere. Summary This role is responsible for day-to-day operational execution across customer-facing, contracting, pricing, billing, and distribution processes. This role owns key channel and account workflows, serves as a central operational point of coordination across the commercial organization, and helps ensure accurate, timely, and scalable execution across critical business activities. The Manager plays a key role in strengthening process discipline, maintaining continuity across essential operations, and driving high-priority initiatives. Responsibilities Essential Duties & Responsibilities The following statements are intended to describe the general nature and level of work being performed by an individual assigned to this job. Other duties may be assigned. Own day-to-day operational execution across key channel and account workflows supporting customer-facing, contracting, pricing, billing, and distribution processes. Support contract administration activities, including review and negotiation coordination of contract content with internal and external stakeholders, along with pricing governance, billing and invoicing issue resolution, account balance coordination, and channel loading activities. Administer customer portal tools and serve as a primary operational resource supporting field-facing processes, customer coordination, escalations, and issue resolution. Oversee incoming operational requests, including new account activations, evaluation kit requests, demo kit replenishments, and post-sale support requests, ensuring timely execution and alignment across teams. Produce and communicate regular performance reporting to leadership to identify trends, monitor operational effectiveness, and inform business decision-making. Partner with internal teams to develop, enhance, and maintain tools and resources that improve visibility, efficiency, and process discipline. Drive project execution across key operational improvement initiatives, helping ensure progress against priorities and successful implementation. Partner with field sales and commercial leadership to identify business needs, surface operational risks, and improve day-to-day execution. Support the development, implementation, and ongoing execution of operational processes and workflow improvements in collaboration with the commercial team. Supervisory Responsibilities This role does not have supervisory responsibilities. Interaction This position will work closely with internal departments, including Marketing, Field Sales, Market Access, Finance, Sales Operations, and other cross-functional partners, as well as external consultants and vendors. Qualifications Education and Experience Bachelor's degree required 5 years of relevant professional experience in commercial support, customer account management, healthcare administration, business analytics, or other cross‑functional business functions required Demonstrated experience supporting customer-facing processes, contract review and coordination, account administration, pricing, order management, or other cross-functional operational workflows required Experience within healthcare, hospital or health system operations, medical device, pharmaceutical, or other related environments preferred, with medical device experience strongly preferred Knowledge, Skills, and Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Strong written and verbal communication skills, with a demonstrated ability to work effectively across cross-functional teams and levels of the organization Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment Demonstrated ability to manage competing projects, balance day-to-day execution with longer-term priorities, and follow through on critical operational activities Advanced proficiency in Microsoft Excel and other reporting or database tools, with demonstrated ability to analyze data, manage operational processes, and generate actionable business insights Proactive, solutions-oriented problem solver with strong analytical skills and sound judgment Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook, with the ability to work effectively in reporting, tracking, and operational tools Ability to adapt to evolving business needs and support operational initiatives as needed Ability to travel as needed Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, move between spaces, reach with hands and arms and stoop. Close vision and the need to focus on computer screen, use of hands, fingers and wrist to type on keyboard and manipulate mouse. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Typical office setting with offices and cubicles. Employee is located in a cubicle or private office. Noise level is moderate with consistent printer, telephone ringing and conversation. Benefits Medical, Prescription, Dental, Vision Coverage Flexible Spending Account & Health Savings Account with Company match Employee Assistance Program Mental Health Resources Disability Coverage Life insurance Critical Illness and Accident Insurance Legal and Identity Theft Protection Pet Insurance Fertility and Maternity Assistance 401(k) with company match Flexible Time Off (FTO) and 11 paid holidays Paid Parental Leave Pay Transparency The base pay range for this role is $102,800 to $141,000 per year. The range is what we reasonably expect to pay for this role. The range considers a wide range of factors that are considered in making compensation decisions, including but not limited to: geographic markets, business or organizational needs, skill sets, experience, training, licensure, and certifications. Depending on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered. EEO Statement Pacira is proud to be an Equal Opportunity Employer and does not discriminate against applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), veteran status, disability or genetic information, or any other characteristic protected under applicable federal, state, or local law. At Pacira we are committed to intentionally cultivating a culture of inclusion where all feel welcomed and valued for their background, perspectives, and experiences. We hold one another accountable to promote trust and transparency in support of our communities and collective purpose. Agency Disclaimer: Pacira Biosciences, Inc. (Hereafter, Pacira) does not accept unsolicited resumes from recruiters or employment agencies in response to the Pacira Careers page or a Pacira social media post. Pacira will not consider or agree to payment of any referral compensation or recruiter fee relating to unsolicited resumes. Pacira explicitly reserves the right to hire said candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Pacira. #J-18808-Ljbffr